D365 CE/CRM Administrator (Techno - functional) - Remote or Hybrid - USA based
Job Title – D365 CE/CRM Administrator (Techno – functional) – Remote or Hybrid – USA based Job Overview We are seeking a skilled CRM Administrator to join a fast-growing Professional Employer Organization (PEO) supporting small and mid-sized businesses across the United States. This role will focus on managing, configuring, and optimising a Microsoft Dynamics 365 Customer Engagement CRM system to support business operations, improve data quality, and enhance user experience across the organisation. You will work closely with leadership and stakeholders to ensure the CRM platform aligns with business needs and supports ongoing digital transformation initiatives.
Responsibilities
Gather, analyse, and document CRM system requirements Configure and customise CRM functionality to support business processes and data integrity Maintain data quality, system integrations, migrations, and API connectivity Perform ongoing system maintenance, troubleshooting, and performance optimisation Support and train end users to improve CRM adoption across the business Develop enhancements through configuration and C# plugin development where required Work with external vendors to resolve complex technical issues Collaborate with stakeholders to continuously improve CRM usage and workflows Experience 4 years of experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement (D365 CE) Strong experience with Microsoft Power Platform (Power Apps, Power Automate) Hands‑on experience with APIs, integrations, and system connectivity Strong understanding of CRM systems from both a technical and functional perspective Experience with C# and plugin development Proven stakeholder management and communication skills Experience working with external vendors and third‑party systems Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience) CompTIA A certification desirable Salary/Package Competitive base salary Quarterly bonuses Company‑paid medical, life insurance, short & long‑term disability 401(k) with 4% employer match (immediately vested) Generous PTO and paid holidays Additional voluntary benefits available Location Florida, Tampa (Remote flexibility available; ideally based near North Port) #J-18808-Ljbffr Pearson Carter