Experienced Customer Success Manager (CSM) – Drive Customer Outcomes and Growth at careerzynith
Are you a seasoned professional with a passion for building lasting relationships and driving customer success? Do you thrive in a fast-paced, innovative environment where you can make a real impact? Look no further than careerzynith, a pioneering company at the forefront of speech technology and customer experience. We're seeking an experienced Customer Success Manager (CSM) to join our team and help shape the future of careerzynith.
About careerzynith
careerzynith is a dynamic and forward-thinking company that's revolutionizing the way we interact with technology. Our mission is to empower customers to do more, faster, and our products and services are designed to make that happen. We're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference. At careerzynith, you'll find a culture that values service, ownership, and growth, and we're looking for a dedicated CSM to live those values every day.
How this role will Serve, Own, and Grow at careerzynith
As a Customer Success Manager at careerzynith, you'll be a strategic partner to our clients, guiding them through onboarding, adoption, and long-term success with our products and services. You'll be responsible for building and maintaining strong, long-term relationships with champions and executive sponsors, and for delivering tailored platform demos that highlight relevant use cases and business value. You'll also be responsible for monitoring client health, usage trends, and product adoption to identify and address risks of churn or downgrade.
Responsibilities:
* Own the introduction of new products to careerzynith's current customers, activate them on those new products, educate them to integrate these into their workflows, and ensure they get value out of careerzynith's suite of products
- Build and maintain strong, long-term relationships with champions and executive sponsors through regular check-ins, health reviews, and business reviews
- Lead customer onboarding and change management efforts to drive adoption, align product use with business goals, and deliver clear time-to-first value
- Proactively encourage deeper product engagement to maximize ROI and activate customer accounts
- Deliver tailored platform demos that highlight relevant use cases and business value
- Monitor client health, usage trends, and product adoption to identify and address risks of churn or downgrade
- Develop strategic Success Plans for high-value clients that map product capabilities to desired outcomes
- Identify and support opportunities for organic growth and account expansion through discovery and collaboration with Account Managers
- Manage and complete annual renewal contracts, ensuring alignment with client goals and satisfaction
- Serve as the voice of the customer by sharing insights and product feedback with internal teams to improve the overall careerzynith experience
- Keep clients informed of product updates, feature enhancements, and new best practices
- Support the creation of enablement resources, including documentation and training materials, to scale customer success
Qualifications:
* 3+ years of experience in Customer Success, Account Management, or related roles
- 2+ years in a SaaS B2B environment, ideally with a recurring revenue model
- Proficiency with CRM and customer success tools (e.g., Salesforce, Hubspot)
- Strong communication and relationship-building skills
- Ability to translate customer needs into actionable solutions
- Strategic thinker with hands-on problem-solving skills
- Proven ability to manage multiple accounts and priorities
- Customer-centric mindset with a passion for helping others succeed
What we offer:
* A dynamic and innovative work environment that's passionate about making a difference
- Opportunities for career growth and professional development
- A competitive salary and benefits package
- A collaborative and supportive team environment
- The chance to work with a cutting-edge product and technology
- Flexible work arrangements, including remote work options
- Access to ongoing training and development opportunities
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and more
Location:
This is a hybrid role with an expectation of being onsite 3 days per week at our office located at 1717 W 6th St, Suite 310, Austin, TX 78703. Ready to drive real impact for our customers while helping shape the future of careerzynith? Apply now – we'd love to meet you! Apply for this job