Abuse Hotline Counselor – Part-Time
Job Description:
- Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky
- Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers
- Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals
- Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift
- Screens for possible suicide/homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors
- Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services
- Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues
- Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct
- Presents a professional demeanor in all interactions with internal and external customers
- Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions
Requirements:
- 60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study
- Good communication and interpersonal skills
- Ability to use technology to complete web reports
- Ability to make sound decisions and judgments in stressful or unusual situations
- Good time-management skills and the ability to work in a team environment
- Minimum of 6 months experience in social services/mental health services preferred.
Benefits:
- Competitive salaries and benefits
- Continued training
- Effective mentoring