Account Renewal Specialist

We are looking for a proactive and detail-oriented Account Renewal Specialist to own and manage the end-to-end renewal lifecycle for our existing client base. In this role, you will serve as a key point of contact for clients approaching contract renewal, ensuring smooth, timely renewals while identifying opportunities to strengthen long-term relationships. You will collaborate closely with Legal, Customer Success, and Finance teams to drive renewal outcomes and protect revenue retention. Location: On Site Paraguay and LATAM 100% Remote. Working hours are based on the US Central-Eastern Time Zone. About Us: Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency. Job Functions, Essential Duties and Responsibilities: Own the complete renewal cycle for assigned client accounts, from early expiration awareness through contract execution. Proactively communicate with clients ahead of renewal dates to review upcoming expirations, pricing structures, contract terms, and available renewal options. Develop and execute renewal strategies tailored to each client's needs and risk profile. Negotiate renewal terms in alignment with company pricing guidelines and client expectations. Partner with Legal to ensure contract terms are accurate, compliant, and processed in a timely manner. Work alongside Client Services Managers to align on client health scores and renewal readiness. Coordinate with Finance to confirm billing accuracy, process invoicing, and resolve any outstanding account issues prior to renewal. Serve as the connective tissue between client-facing and internal teams throughout the renewal process. Maintain accurate and up-to-date account records, billing details, and renewal activity logs in the CRM and company portal. Track and report on renewal pipeline status, win/loss data, and key account metrics. Ensure all contract documentation, renewal notices, and communications are logged and accessible. Continuously assess client health indicators to identify accounts at risk of non-renewal or churn. Escalate at-risk accounts to the appropriate internal stakeholders with relevant context and recommended actions. Monitor engagement signals and proactively surface retention concerns before they become critical. Experience, Skills, Knowledge Requirements 2+ years of experience in account management, renewals, sales operations, or a related client-facing role. Demonstrated ability to manage a high-volume book of business with attention to detail and follow-through. Strong communication and negotiation skills, with the ability to build trust with clients and internal stakeholders alike. Experience working with CRM platforms (e.g., Salesforce, HubSpot) and maintaining accurate records. Ability to prioritize effectively and manage multiple renewal timelines simultaneously.

Nice to Have

Skills Experience in a SaaS, technology, or subscription-based business environment. Familiarity with contract review processes and working alongside Legal or Finance teams. Exposure to customer health scoring frameworks and churn prevention strategies. Proficiency with reporting tools or dashboards used to track renewal KPIs. What We Offer: Flexible working hours and remote work options. Opportunities for professional growth and development. A collaborative and inclusive work environment. The chance to work on impactful projects with a talented team. Excellent compensation in USD. Hardware and software setup (mandatory).