Applications Analyst II - Epic: IT Hoag Clinic
Primary Duties and Responsibilities The Epic Application Analyst II is responsible for configuring, testing, implementing and supporting the clinical, financial, or administrative Epic modules within their area of support. Oversees practices and processes to ensure integrity, safety and availability of all data and application, supporting the goals and objectives of the customer as well as business needs of Hoag. Collaborates with key stakeholders, end users and other members of the business teams to optimize system configuration, function and access. Recommends technology solutions based on business needs. Must be knowledgeable about the organization’s policies, procedures, and business operations. Independently manages problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities. Troubleshoots and resolves highly complex application errors and other system issues. Actively leads and takes ownership for the build and maintenance of various system dictionaries, profiles, tables and other configuration points. Identifies system enhancement requests and works with the team to implement as applicable. Independently manages small to medium-sized optimization requests. Demonstrates capacity to take on progressively larger and more complex requests. Coordinates with the vendor as appropriate. Tests the system, including any configurations, customizations and new releases, prior to production implementation. Works with end-users to assist with the design and testing of system reports and communicate changes to end users and other staff as applicable. Participates as a team member in various projects. Prepares for and participates in system design, validation and/or remediation sessions. Understands data flow and supports/develops interface files. Develops and maintains documentation (knowledge base articles) outlining standard operating and support procedures. Performs all the functions above with minimal supervision. Performs other duties as assigned. Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/. Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.