Appointment Setter & Administrative Assistant (Remote)
Appointment Setter & Administrative Assistant (Remote) Hours: Full-time Schedule: Monday–Saturday, 8:00 AM – 6:00 PM (San Diego time – PST/PDT) Job Overview We are a growing construction and remodeling company looking for a highly organized and resourceful Appointment Setter & Administrative Assistant. This role combines lead conversion, strong follow-up, and administrative reporting. You will manage leads, schedule appointments, and ensure all data, reports, and systems are consistently updated and organized. This is not a passive role — you must follow up persistently, stay on top of every lead, and push to convert opportunities while maintaining clean and accurate reporting across systems.
Key Responsibilities
- Contact new inbound leads immediately (target: under 5 minutes)
- Perform outbound follow-ups via calls and SMS
- Convert leads into scheduled appointments
- Handle objections confidently and guide conversations toward booking
- Persistently follow up with all leads until booked or disqualified
- Confirm appointments and reduce no-shows
- Manage and update leads in GoHighLevel (GHL) CRM
- Maintain detailed notes and communication history
- Track leads, follow-ups, and KPIs in Google Sheets
- Prepare daily, weekly, and monthly reports
- Assist with administrative tasks across multiple systems
- Ensure all data is accurate, organized, and up to date
Requirements
- Minimum 5 years experience in appointment setting / sales support
- Minimum 3 years experience with GoHighLevel (GHL)
- Native English or very high-level fluency (spoken and written)
- Proven ability to handle objections and close appointments
- Strong follow-up mindset — persistent and detail-oriented
- Highly organized with strong reporting discipline
- Comfortable working with multiple systems and tools
- Resourceful, proactive, and able to solve problems independently
Systems & Technical Skills (Required) Must be comfortable working daily with:
- GoHighLevel (CRM, pipelines, lead management)
- Google Sheets (tracking, reporting, data organization)
- QuickBooks (basic reporting / coordination)
- Ability to quickly learn and adapt to new tools
Technical & Equipment Requirements (Mandatory)
- Strong, stable high-speed internet (minimum 50 Mbps)
- Backup internet connection (mobile hotspot or secondary WiFi)
- Backup power solution (UPS or similar)
- Laptop or desktop with strong performance
- Noise-canceling headset with microphone
- Quiet, professional work environment
- Webcam for meetings
Performance Expectations
- Immediate response to new leads (under 5 minutes)
- Consistent and persistent follow-up
- Book 10–20 qualified appointments per week (depending on lead volume)
- Accurate and timely reporting (daily/weekly)
- Maintain clean, organized CRM and tracking systems
Application Requirements (Mandatory)
- Submit a 3–5 minute video recording demonstrating how you would handle a new inbound lead.
Include:
- How you open the conversation
- How you build trust and rapport
- How you guide toward booking
- How you handle objections while still pushing for the appointment
Objection scenarios to address:
- “I’m just looking for a rough price right now.”
- “I’m still talking to other contractors.”
- “You’re too far from me.”
- “Can you call me tomorrow?”
- Please include your expected monthly salary in your application.
Applications without the recording and salary expectations will not be considered. Work Location: Remote