Associate/Senior Associate, Reservation Operations
🚀 Why Headout? We’re a rocketship: 9-figure revenue, record growth, and profitable With $130M in revenue, guests in 100+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in the travel industry, and we’re just getting started. We've raised $60M+ from top-tier investors and are building a durable company for the long term — because that's what our mission needs and deserves. We’re growing, profitable and nowhere near done. What we do is important In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and most delightful way to head out to a real-life experience — from immersive tours to museums to live events and everything in between. Why now? The foundation is strong. The opportunity ahead is even bigger. We’ve hit profitability, built momentum, and proven the model — but there’s so much more to build. If you’re looking to join a company where the trajectory is steep and your impact is real, this is the moment. Our culture Reinventing the travel industry isn't easy, but that's the fun part. We care deeply about ownership, craft, and impact, and we’re here to do the best work of our careers. We won’t pretend like it’s for everyone but if you’re a builder who loves solving tough problems, you’ll feel right at home. 👩💻The role The Reservation Operations team at Headout ensures that the inventory within the organization and delivery of these experiences to our customer hits a perfect balance. The Reservation Operations team strives to make every booking fulfillment at Headout, a success. This is a remote-first role, open to candidates across India. 🤩What makes this role special? Time is key. You will need to provide a seamless experience for all Headout guests by handling their reservations in a timely manner. Connecting blocks of our business. You will essentially act as a bridge between our supply partners and guests by communicating effectively. Striving for perfection. We would love for you to take initiative to create processes that make our booking fulfillment methods more progressive. A creative streak. You will need to be creative when it comes to handling escalations from our guests or supply partners. 💝What skills & experience do you need? Attention to the T. No tiny detail passes your eye unchecked. You're able to spot the smallest of problems, solving which can have the biggest impact. Language Proficiency. Exceptional written and verbal communication skills in the English language. You're like Monica Geller. Organized and process-driven, with an itch to improve anything sub-optimal. You're in it for the long haul. You think long term while solving problems and not focus on immediate fixes. ➕Bonus You're passionate about all things travel You have worked to assist customers all around the globe before EEO statement At Headout, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. During the interview process, if you need assistance or an accommodation due to a disability, you may contact the recruiter assigned to your application or email us at [email protected]. Privacy policy Please note that once you apply for this job profile your personal data will be retained for a period of one (1) year. Headout shall process this data for recruitment purposes only. Once the relevant job profile is filled or once the time period of one (1) year from the date of the job application has passed, whichever is later, Headout shall either delete your data or inform you that it shall keep it in its database for future roles. In compliance with the relevant privacy laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that the processing of your personal data be restricted. If you have any concerns or questions about the way Headout handle your data, you can contact our Data Protection Officer for more information.