Auto Uptime Advocate (Remote - Michigan)

About the Role

• Location: Remote – Michigan residents* If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you – especially if you're interested in working from home! As a remote Auto Uptime Advocate at Morley, you will assist dealers with critical orders, products, services and questions. This is more than just another automotive job – it's a chance to make a difference in the industry with a leading truck manufacturer! Bring your sense of detail and background in customer service, vehicle / technical knowledge, case management or a degree and we'll train you remotely to help you succeed in your role.
• What You’ll Do
• Interact with internal client departments and dealerships using telephone, email and case management software
• Review and update cases on part orders
• Log calls and update dealer order / case records
• Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
• Serve as the primary contact for dealership service departments and the client’s customer breakdown department
• Manage cases, tracking the many interactions required for specific repairs
• Reduce downtime to enhance customers' experience and overall satisfaction
• Conduct outbound calls and update case files
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
• Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m.
• 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success
• Required Skills
• Able to:
• Effectively complete complex tasks
• Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative
• Generate innovative solutions to complex problems
• Anticipate patterns and links; look beyond the direct problem to the wider implications
• Skills needed:
• Basic automotive knowledge
• Case handling skills
• Interpersonal and communication
• Organization
• Eligibility Requirements
• Education and experience:
• High school diploma or equivalent plus 8 or more years of technical truck / automotive and direct customer service experience* • Or -
• Associate degree plus 6 or more years of technical truck / automotive and direct customer service experience* • Or -
• Bachelor’s degree plus 4 or more years of technical truck / automotive and direct customer service experience
• (Direct customer experience = Previous dealer experience, auto parts handling, case handling and customer interaction)* • Familiar with a variety of work processes / activities (typically through job-related training and extensive on-the-job experience)
• Available to work shifts taking place between these hours of operation:
• Monday - Friday: 8 a.m.
• 9 p.m. Eastern / 7 a.m.
• 8 p.m. Central / 6 a.m.
• 7 p.m. Mountain / 5 a.m.
• 6 p.m. Pacific time
• Saturday: 8 a.m.
• 4 p.m. Eastern / 7 a.m.
• 3 p.m. Central / 6 a.m.
• 2 p.m. Mountain / 5 a.m.
• 1 p.m. Pacific time
• Must be able to stick to the schedule reliably, as some queues are time sensitive
• Nice to Have
• Experience monitoring automotive repair activity
• Remote Work Requirements
• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported Why Morley?: At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
• Health & Wellness Benefits
• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., Apply To this Job