Bilingual Administrative Assistant- (Remote) December 2024 Hire

OUR MISSION Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way. At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it. To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime. YOUR ROLE As an Administrative Assistant, you will be handling inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connecting them to their Care Team. Additionally, you will provide administrative support by generating member reports, and data entry. This role reports into our Team Lead and is a remote role, eligible for individuals throughout the United States. Our headquarters are based in Nashville and if you live within the region and it is preferred, you may work from the Nashville office 5 days per week. To be successful in this role, you should have a year or more of telephonic support experience in a healthcare or customer service role with a drive to handle member interactions with empathy and patience. After your first three months, you will:

• Have completed training and are up to speed on Thyme Care tools, processes, and expectations
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Generate daily member reports and assist with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferences
• Provide inbound telephonic, text, fax, and email support for our members
• Be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination
• Send weekly surveys to our members
• Schedule patient and provider calls and case conferences, as needed
• Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution

WHAT LEADS TO SUCCESS

• People-first. Thyme Care’s mission and members matter to you, deeply.
• Bilingual. You have English and Spanish language proficiency in verbal and written communication.
• Organized. You bring structure to chaos. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
• Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
• Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
• Culture carrier. You’re curious, resilient, have a growth mindset, and are committed to fostering a positive environment.

OUR VALUES At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. This is a non-exempt, full time position. The pay rate for this role is $19.23/hour. We are a growing organization and recruit and employ a large number of these roles. Because of this, we actively interview for this position even when we don't have an immediate opening. Candidates who complete the interview process and fit the role are eligible for the next available opening. We will reach back out once an open position becomes available. The Recruiting team will share more information about our hiring philosophy during an initial phone screen and can answer questions you might have about it then. We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. As such, Thyme Care has adopted a mandatory COVID-19 vaccination policy, requiring all employees to receive a COVID-19 vaccination as a condition of employment, subject only to conflicting laws and approved exemptions based on medical or religious objections. Additionally, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer.