Business Systems Administrator
System C is a company that builds technology to connect care and improve outcomes for millions of people. They are looking for a Business Systems Administrator to manage their core business platforms, primarily focusing on Jira Service Management, while also supporting other enterprise systems like Salesforce and NetSuite.
Responsibilities
- Owning the day-to-day administration, configuration, and support of Jira and Jira Service Management
- Designing and maintaining workflows, automation, permissions, SLAs, dashboards, and reports
- Supporting service desk operations through well-configured queues, request types, and customer portals
- Working within change management processes and contributing to upgrades, testing, and releases
- Supporting colleagues through clear guidance, training, and practical problem solving
- Supporting integrations, monitoring data flows, and escalating complex issues when needed
- Documenting configurations and processes to support audit readiness and knowledge sharing
- Stepping in to provide administration support across other business systems, such as Salesforce and NetSuite, when priorities require so
Skills
- Practical, hands-on experience administering Jira in a business or enterprise environment
- A solid understanding of workflows, automation, permissions, SLAs, and reporting
- Familiarity with IT service management concepts such as incident, problem, and change
- A strong administration mindset, organised, detail-focused, and audit-aware
- Clear communication skills and confidence working with both technical and non-technical colleagues
- Curiosity and adaptability, with the ability to transfer skills across platforms
Benefits
- Flexible benefits
- Support for personal and professional development
- An environment that values learning and continuous improvement
Company Overview