Call Center Rep- Answering Service - PT/ Weekends

DescriptionWe are currently hiring for a Remote Call Center Rep -Answering Service to work Part-time/ Weekends.Summary:The Call Center Agent is responsible for accurately and efficiently answering calls received in the Contact Center while providing the highest level of customer service. The Call Center Representative will use the appropriate procedures, tools and equipment to answer inquiries and relay messages. Must be able to work Holidays.Essential Functions:Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the departmentDisplay the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller’s needsAbility to utilize and maneuver several different software systems to resolve customer inquiriesAccurately document caller information and navigate scripts using active listening skillsMeet specified goals and objectives as assigned by management on a regular basisProvide exceptional customer service to all clientsMaintain confidentiality of account information at all timesEscalate any problems that may ariseAdhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of ConductMaintain awareness of and actively participate in the Corporate Compliance ProgramAssist with other projects as assigned by managementKnowledge/Skills/Abilities:Positive attitude and ability to work well with othersExcellent communication skillsProfessional, articulate voiceAbility to multi-task in several computer applications while holding a conversation with a customerEnjoy working in a fast-paced environment while maintaining a professional attitudeAccess Point, a division of Lifepoint Health, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance outcomes for the populations they service. Our mission is to improve patient access to care. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, we may have your next opportunity.Benefits:At Access Point and Lifepoint Health, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.Access Point and Lifepoint Health are committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local lawQualificationsEducation:• High School Diploma/GED- requiredExperience:Six months of call center experience/customer service skills preferredBasic Healthcare knowledge preferred Fluent in Spanish preferred. Apply To this Job