Commercial Accounts Representative
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement We’re Looking For: We’re looking for a Commercial Accounts Representative with experience in efficiently managing, reporting and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Commercial Accounts Representative, you will be crucial in customer inquiries. You Are: Detail Oriented. Ensure sales vehicles meet account specifications. Customer-Focused. Provide prompt, courteous service and resolve customer issues in a friendly manner. Adaptable. Demonstrate flexibility in handling changing work environments. Proactive. Identify and address areas of concern, involving leadership as necessary. Collaborative. Work closely with other teams and stakeholders to identify and address concerns. You Will: Provide excellent customer service by assisting commercial clients with various procedures and requests in an efficient and timely manner, including through electronic communication channels (ie CMS, RepoHighway, Portal) Ensure customer satisfaction by communicating with customers; identifying & resolving issues in a timely manner Coordinate administrative tasks for commercial vehicles, ensuring title management, and/or eBusiness processes are completed in accordance with company procedures Review vehicle status, including pre-sale mechanical or reconditioning work, winterization, de-decaling, are completed in line with SLAs Review vehicle inspection data and ensure necessary declarations, disclosures, lights, and notes are accurate Generate/prepare reports by gathering data from computerized systems (i.e. inventory reports and sales summary) Manually or electronically enter new data in an accurate and timely manner, including vehicle information, registrations and other documents May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems Support National Commercial Account Managers and Representatives with other administrative tasks related to remarketing commercial vehicles Must Haves: High School diploma or equivalent experience / education 1-2 Years’ of related experience in an administrative capacity Tech-savvy, and comfortable using Google Suite Strong customer service and communication skills Excellent organizational skills with high attention to detail Nice to Haves: Experience with AMS, VTrace, and other OPENLANE systems Bilingual (English/French) is an asset Sound like a match? Apply Now - We can't wait to hear from you!
Compensation
Range of Hourly: $21.00 - $25.00