Connectivity Service Lead (Global)

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Connectivity Service Lead (Global) - Remote Full time, Remote India, Spain The Connectivity Service lead (Global) manages all commercial and vendor aspects of Internet connectivity globally, provided through a 3rd party vendor. They are responsible for vendor management, billing management, invoice management, contract management (together with strategic sourcing), capacity planning, ordering and terminating circuits and supporting the Global Managed Internet service globally. With the appropriate skillset, you will manage the Overlay SDWAN network with the team of Network Engineers. As a Connectivity Service Lead, you will Manage the Vendor Relationship, including maintaining the Vendor Management matrix outlining regular meetings with Commercial and Technical Account Managers. Manage any portals on behalf of BCD teams, including data cleanliness & access control Manage central and any local billing arrangements, including distribution of backup material to relevant Finance teams Manage vendor invoicing and ensure any local invoices are paid in time to ensure no impact on the global service Ensure that all orders are approved and processed in a timely fashion Be responsible for financial management for WAN Connectivity (cost control, negotiations, purchasing) Liaison and co-ordination between Vendor and ITSM, Network Operations, Network Engineering and other internal BCD teams Maintain detailed documentation of network configurations, orders, bandwidths, last mile carriers, contractual start and end dates, etc. Provide regular reports on the status of network stability & availability, SLA adherence, and Operational aspects such as outages, etc. About you Prior experience managing outsourced global networks or in a similar role Strong knowledge of network designs, security standards, and best practices Experience with network management tools and security assessment methodologies In-depth knowledge in LAN, WAN and supporting networking technologies Ability to maintain, develop, interpret and follow written IT Policies and Procedures Proficiency in English, with excellent written and verbal communication skills Demonstrated experience working in a virtual team Preference for Cisco CCIE or equivalent qualifications, or at least CCNA What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our social media: https://www.bcdtravel.com/blog/ https://www.linkedin.com/company/bcd-travel/ https://www.instagram.com/bcdtravel/ https://www.facebook.com/bcdtravel/ You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected]. #LI-Remote #LI-VP1