Coordinator, Community Management

About the position e.l.f. SKIN is seeking a Community Manager to engage our incredible growing community. The Community Manager will connect with our fans on Social and is responsible for answering customer questions, helping educate across our skin assortment and celebrating their skin journey. This role will manage Social inbounds, lead proactive engagement opportunities, track feedback and identify ways to celebrate our customers both on and offline, laddering up to the broader Community strategy. The Community Manager is responsible for communications across brand owned Social, earned coverage and overarching Skin conversations. This role will play a key role in increasing e.l.f.’s social media presence and gaining visibility for the brand among beauty lovers.

Responsibilities

• Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends
• Conduct positive and proactive outreach to aid in brand awareness and foster brand love
• Escalate consumer inbounds to key channel leads
• Identify and draft new macros based on inbound volume and trend
• Actively engage with our audience on social media by liking, commenting and responding to messages
• Be agile, open and have a ‘rapid response’ approach to our online customers
• Communicate with the customer service team on product orders and promotions
• Be curious to identify NEW content trends, opportunities and trends to social channels
• Pull weekly and monthly community insights and metrics for cross-functional tracking and reporting
• Provide weekly updates on trending conversations, comments and complaints happening on our social channels (or competitor channels)

Requirements

• Dedicated experience in consumer communication across social (primarily Instagram and TikTok but could also include Youtube, Pinterest, + Twitch)
• Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.
• Excellent knowledge of Tik Tok, Facebook, Twitter, LinkedIn, Pinterest, Instagram, and other social media emerging platforms
• Excellent multitasking, time-management skills
• You are culturally-aware and naturally curious—you know what other brands are doing and are always thinking “how can we do this better?”
• The ability to act fast and in real-time
• Have a strong passion for all things beauty
• Experience leveraging industry platforms and tools (ex. Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.)

Nice-to-haves

• Prior experience in growing and scaling a digital community is a huge plus

Benefits

• competitive pay and benefits
• bonus eligibility (200% of target over the last six fiscal years)
• equity
• flexible time off
• year-round half-day Fridays
• a hybrid 3 day in office, 2 day at home work environment
• medical, dental, and vision insurance
• a retirement savings plan
• gender neutral parental leave
• unlimited paid time off