Customer Service Project Analyst- Haz Waste

Republic Services, Inc. is a leader in the environmental services industry, focusing on recycling, waste management, and hazardous waste solutions. The Customer Service Project Analyst will play a key role in analyzing and reporting data to support business decisions, collaborating with cross-functional teams to enhance operational efficiency and customer satisfaction.

Responsibilities

• Assists in gathering, organizing, and preparing data for analysis. Supports in identifying trends and compiling findings into reports, contributing to departmental insights under direct supervision and guidance
• Uses Microsoft Excel, PowerPoint, and Power BI to aid in supporting customer metrics and reporting. Helps with setting up basic data feeds and preparing automated reports under direct supervision
• Assists in extracting, compiling, and organizing data from multiple systems to support the creation of comprehensive reports. Helps ensure data accuracy and organization under close supervision
• Collaborates with cross-functional teams to assist in supporting ongoing business analysis needs. Participates in meetings and helps maintain project timelines and deliverables, working closely with the PMO, Business Solutions Managers, IT, and other teams under guidance and supervision
• Helps identify business and technical needs during the design, development, and implementation phases. Supports the team in gathering requirements and ensuring they are addressed under supervision
• Aids in reviewing customer requests and internal business needs. Helps prioritize tasks to support process improvements and deliver customer value, under close supervision and guidance
• ​Other non-essential duties as assigned or may be necessary
• Own and manage the organization’s online platform, ensuring it runs smoothly and efficiently
• Serve as a liaison between IT, internal stakeholders, and external customers
• Troubleshoot system issues and coordinate resolution with appropriate teams
• Identify opportunities for process and system improvements and communicate recommendations to IT
• Develop and maintain reports using tools such as Power BI, Excel, or similar platforms
• Analyze data trends to support business decisions and operational enhancements
• Communicate effectively with customers to address inquiries and provide updates

Skills

• Ability to communicate complex data findings and provide clear summaries of insights
• Skills in Microsoft Excel, PowerPoint, and Power BI for data analysis and reporting
• Ability to work independently with guidance from senior management
• Ability to identify trends, patterns, and insights from large datasets
• Knowledge in effective communication and responding to sensitive inquiries and requests
• Project management skills, including the ability to adapt to changing priorities and meet strict deadlines
• 0 - 2 Years of overall relevant work experience
• A preference for candidates who have approximately 2 years of experience
• Some exposure to hazardous waste (hazmat) processes or environments is preferred
• Experience creating and working with data reports (e.g., Power BI, Excel)
• Strong problem-solving and communication skills
• Ability to collaborate across teams and manage multiple priorities

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

Company Overview