Customer Service Representative - 2nd Shift (IL, NC, VA, WV, DE, FL)

We seek a dedicated and customer-focused individual to join our Customer Service team. As a Customer Service Representative, you will play a vital role in ensuring our customers receive top-notch support and service. This role offers a remote work environment, allowing you the flexibility to work from home. Experience with Zendesk or similar customer service platforms is highly preferred.

Key Responsibilities

• Provide prompt, professional, and efficient customer support via phone, email, and live chat.
• Handle customer inquiries, orders, and complaints, ensuring resolution in a timely and satisfactory manner.
• Utilize Zendesk to manage and track customer interactions, tickets, and follow-up actions.
• Collaborate with internal teams (sales, logistics, etc.) to resolve customer issues and ensure a smooth experience.
• Maintain knowledge of our product offerings, services, and promotions to assist customers effectively.
• Assist with order processing, returns, and refunds as needed.
• Identify opportunities to improve processes and customer satisfaction.

Qualifications

• Previous experience in a customer service role, preferably within e-commerce or food service industries.
• Ability to work 2nd shift (1230pm - 900pm EST)
• Experience with Zendesk or other customer service software is highly preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and ability to handle challenging customer situations with patience and professionalism.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• High attention to detail and commitment to delivering quality service.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• Bilingual English/Spanish preferred.

Benefits

• A remote work environment.
• Competitive salary and benefits package.
• Opportunities for growth and development within the company.
• Collaborative and supportive team culture. Job Type Full-time Benefits
• Dental care
• Medical Insurance
• Life insurance
• Paid time off
• Vision care Job Type Full-time Pay From $19.00 per hour Benefits
• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home Application Question(s)
• Are you able to work second shift hours of 1230pm - 9pm EST? Language
• Spanish (Required) Work Location Remote Apply To this Job Apply To this Job