Customer Support Associate
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. The Customer Support Associate will advocate for clients, resolving questions and concerns from small business owners regarding their accounts with Bluevine.
Responsibilities
- Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats
- Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs
- You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer
- Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests
- Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics
- Identify, resolve, and/or escalate risks and trends that may impact the customer experience
- Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
- Be adaptable and flexible to support business needs, including short-term scheduling adjustments
- Be a part of creating a fun and engaging culture
Skills
- Passion for helping people and making a difference in the lives of others
- Ability to thrive in ambiguous and rapidly changing environments
- Quick learner with the ability to make swift decisions
Benefits
- Excellent health coverage and life insurance benefits
- 401K with an immediate 3% company match
- PTO, Company Holidays, and Flexible Holidays
- Company-sponsored Mental Health Benefits, including 1:1 therapy
- Over $1,000 each year to spend on your personal wellness
- Monthly WFH stipends totaling over $1,000 annually
- Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
- Access to financial coaches and education sessions
- Weekly catered lunches and fully stocked kitchen pantries
- Community-based volunteering opportunities
Company Overview