CX Stylist (Remote)
About Us: Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.” About the Role: As a remote Stylist, you will be responsible for driving retention through personalized styling interactions with our customers to help them look and feel their best. In this role you will give expert styling advice to our members and support them in putting together outfits both for everyday and special occasion events. To do this well, you will need a keen eye for style, keep up with the latest trends and you will need to have excellent customer service skills. You will be responsible for creating and building trusting relationships with customers, helping them feel confident along each step of the RTR journey. This role will have a direct impact on the experience of our customers and the retention and loyalty to Rent the Runway. This is a full-time opportunity however there will be opportunity for part-time virtual styling work in the future. This is a full-time, remote role working weekend hours. The standard schedule for this role will be Saturday through Wednesday, 9am-6pm. Please note thisis a remote role, however candidates must reside as permanent residents in one of the following states (international remote work is prohibited):
- Arizona
- Colorado
- Florida
- Illinois
- Kansas
- Massachusetts
- New York
- Oregon
- Tennessee
- Texas
- Virginia
What You’ll Do:
- Responsible for styling customers through Zoom or the channel of their choice for all of their upcoming events including building outfits, providing fashion advice, with fit tips and styling tricks
- Develop one-to-one client relationships through regular communication, and refer to individual’s orders/returns history to enhance the customer experience
- Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty. You will have a clientele book and will be responsible for driving retention/ sales through relationship based selling techniques, as well as re-engage lapsed clients, by increasing spend of individuals and developing client loyalty
- Proactive sales approach - able to show initiative/ideas to constantly improve the client experience and drive retention
- Serve as a proud brand ambassador of Rent the Runway, constantly championing our core values to drive brand awareness and customer acquisition
- Maintain knowledge of all Rent the Runway products including fit, styles and inventory.
- Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.
- Pre-appointment and post appointment outreach, connecting with the customer to ensure we have a selection that is curated for her body type and style preferences, along with building an evolving relationship and client list, always assisting the customer in whatever they need to be outfitted for
- Adhere to brand standards for all zoom styling appointments
About You/Requirements
- You have at least 3+ years of experience working as a virtual or in person stylist or personal shopper or similar role
- Preferred customer service experience
- You have a love for fashion with extensive knowledge and previous experience in luxury fashion and are passionate about styling and getting our customers into the best look that suits them!
- Your personality and communication skills can shine through anything, especially over zoom to our customers day in and day out.
- You have a strong knowledge of apparel construction and fabrication and size and fit
- You are confident, with excellent communication skills, including written and verbal skills
- You are a problem so