Digital Banking Implementation Specialist

Job Description

As a Digital Banking Implementation Specialist , you’ll play a key role in delivering CSI’s digital banking solutions to new and existing customers. You’ll manage implementations for lower-complexity software and smaller clients, including new conversions, cross-sell opportunities, and mergers. This role involves customer data conversion, application configuration, and go-live support to ensure a smooth transition and high customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for customers during implementation.
• Introduce CSI digital banking solutions and define implementation requirements.
• Conduct data gathering meetings to clarify data movement and application setup.
• Configure applications and lead test review meetings with customer banks.
• Provide post-implementation support and ensure successful go live.
• Stay current on product updates and enhancements.

Success Measures

• Accurate data conversion and complete product configuration.
• Effective customer training and support throughout the transition.
• High customer satisfaction and successful implementation outcomes.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 2 years of relevant work experience.
• Strong proficiency in Microsoft Excel (required).
• General banking/accounting knowledge (preferred).
• Excellent communication and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proactive, accountable, and eager to learn.
• Solid knowledge of Microsoft Office Suite.

Must Be Willing to Travel Up to 25% As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs. For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com) Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.