Director, Customer Success Americas – Driving Growth and Retention in careerzynith's Americas Region
At careerzynith, we're revolutionizing the way businesses integrate and automate their data, and we're looking for a seasoned leader to join our team as the Director of Customer Success, Americas. As a key member of our Customer Excellence team, you'll be responsible for leading and scaling a high-performing Customer Success team across the region, driving adoption, customer retention, expansion, and advocacy across all customer segments.
About careerzynith
careerzynith is a leading provider of cloud-based integration and automation solutions, empowering businesses to unlock the full potential of their data. Our platform enables seamless integration, automation, and analytics, helping organizations to drive innovation, improve efficiency, and make data-driven decisions. With a strong presence in the Americas, Europe, and Asia, careerzynith is committed to delivering exceptional customer experiences and driving growth through strategic partnerships.
The Role
As the Director of Customer Success, Americas, you'll report to the SVP of Customer Excellence and be responsible for leading a team of 10+ Customer Success Managers (CSMs) across Strategic, Enterprise, and Mid-Market accounts in the Americas. Your primary focus will be on driving adoption, customer retention, expansion, and advocacy across all customer segments. You'll collaborate cross-functionally with Sales, Support, Product, Engineering, and Professional Services to ensure customers realize long-term value from careerzynith and that internal teams are aligned to customer needs.
Key Responsibilities
* Lead, coach, retain, and develop a team of 10+ Customer Success Managers (CSMs) across Strategic, Enterprise, and Mid-Market accounts in the Americas
- Develop and execute a regional strategy aligned to global Customer Success objectives, focusing on retention, growth, and customer satisfaction
- Partner closely with Sales, Support, Product, Engineering, and Professional Services to drive a seamless customer experience throughout the lifecycle
- Develop standard engagements and processes that enhance account management partnership between CSMs and Sales
- Act as a strategic advisor to key accounts to support platform adoption, value realization, and retention
- Establish standardized customer engagement models and success plays tailored by segment and lifecycle stage
- Build and maintain accurate forecasting for retention and growth in partnership with Sales and Revenue Operations
- Ensure effective risk management through proactive account reviews and data-led insights
- Lead cross-functional initiatives such as customer lifecycle design, customer health score evolution, and feedback loops to Product and Engineering
- Own and resolve critical customer escalations, ensuring clear communication, timely action, and alignment with executive stakeholders
- Monitor customer health and adoption metrics to identify trends, opportunities, and risks; develop initiatives to improve KPIs
- Contribute to global Customer Success strategy and operational maturity as careerzynith scales
- Stay informed on market trends and customer expectations in the data integration and automation space
- Travel as required (up to 50%)
What We're Looking For
* 10+ years in Customer Success or Account Management within a B2B SaaS or enterprise software environment
- Minimum five (5) years in a leadership role, with a proven track record of leading high-performing teams and driving business growth
- Strong understanding of customer success strategies, tactics, and metrics
- Excellent communication, coaching, and leadership skills
- Ability to build and maintain strong relationships with cross-functional teams, including Sales, Support, Product, Engineering, and Professional Services
- Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions
- Experience with customer health scoring, retention, and growth initiatives
- Strong understanding of the data integration and automation market, with a passion for staying up-to-date on industry trends and customer expectations
Why Join careerzynith?
* Opportunity to lead a high-performing team and drive business growth in a rapidly expanding industry
- Collaborative and dynamic work environment with a strong focus on customer success
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Professional development opportunities, including training, mentorship, and career growth
- Flexible work arrangements, including remote work options and flexible hours
- Access to cutting-edge technology and innovative solutions in the data integration and automation space
How to Apply
If you're a seasoned leader with a passion for customer success and a drive for growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and achievements. We can't wait to hear from you! Apply for this job