Director of Product Operations
About Zignal Labs Zignal Labs’ real-time intelligence technology helps the world’s largest organizations protect their people, places, and position. Analyzing billions of data points in real time, Zignal's AI-powered platform accelerates mission-critical decision making by empowering leaders with contextual situational awareness of the information environment. Fully remote, with Silicon Valley roots and team members in over 20 states, Zignal serves customers around the world. Learn more at zignallabs.com. The Role As Director of Product Operations at Zignal Labs, you will serve as a critical operational leader across Product, Engineering, Go-to-Market, and Customer-facing teams. This role is responsible for formalizing and scaling the mechanisms that connect customer needs, sales insights, and market feedback directly into product planning, roadmap prioritization, and execution. You will partner closely with Product, Engineering, Sales, Customer Success, Solutions Engineering, and Executive Leadership to establish structured processes for requirements intake, prioritization, roadmap coordination, product delivery operations, and cross-functional execution. This individual will help ensure that customer-driven enhancements and strategic product initiatives are efficiently translated into actionable product outcomes and delivered on schedule.
Key Responsibilities
Own and formalize customer and GTM feedback mechanisms including Product Feature Requests (PFRs), customer advisory inputs, sales pipeline insights, and structured product feedback workflows. Establish scalable processes for gathering, organizing, prioritizing, and communicating customer requirements across Product and Engineering organizations. Partner closely with Product and Engineering leadership to drive roadmap planning, prioritization discussions, release coordination, and execution tracking. Serve as a cross-functional operational bridge between Sales, Customer Success, Solutions Engineering, Product Management, and Engineering teams. Build and maintain operational workflows that improve product delivery timelines, release coordination, prioritization visibility, and execution accountability. Coordinate roadmap reviews, prioritization meetings, release planning sessions, and ongoing product operations cadences across departments. Translate customer, market, and field feedback into actionable operational insights that support product strategy and development initiatives. Help define and operationalize product lifecycle management processes, including intake, triage, prioritization, escalation, and delivery tracking. Develop reporting mechanisms, dashboards, and operational metrics that improve visibility into roadmap status, feature delivery, customer requests, and product improvement initiatives. Identify operational bottlenecks across product development and cross-functional execution workflows and implement scalable process improvements. Support executive leadership with roadmap communications, prioritization discussions, operational reporting, and strategic planning activities. Coordinate cross-functional initiatives spanning Product, Engineering, GTM, Customer Success, Marketing, and Executive teams. Help drive organizational alignment between customer demand, product strategy, technical feasibility, and delivery execution. Required Skills & Experience Demonstrated experience working cross-functionally with Product, Engineering, Sales, Customer Success, and Executive Leadership teams. Strong experience building and operationalizing scalable processes for product intake, roadmap coordination, prioritization, and execution management. Experience managing customer feedback loops, requirements gathering workflows, feature request processes, or Voice of Customer programs. Experience supporting roadmap planning, release coordination, product lifecycle processes, or product delivery operations. Familiarity with agile development methodologies, product development lifecycles, and software delivery processes. Experience working within high-growth startup or scale-up environments strongly preferred. Experience supporting federal, defense, intelligence, or regulated industry customers is a plus.