Director of Vendor Management (REMOTE OR MA BASED)

About the position This is a great opportunity to join a newly formed organization in Claims and join hands with a team of dedicated and experienced P&C Claims professionals to drive the strategy of the Organization and improve the Performance Effectiveness across all Lines of Business. This team leverages a diverse array of experiences and skills to support and enhance the broader claims organization, to uphold our commitment to policyholders while simultaneously increasing our overall effectiveness. This is a full time, exempt role.

Responsibilities

• Build and maintain strong relationships with vendors to ensure high-quality service and support, acting as the primary point of contact between the company and its vendors.
• Manage vendor performance by identifying potential issues and implementing mitigation strategies, conducting regular vendor reviews and assessments.
• Collaborate with internal departments to understand their vendor needs, create standards and policies to ensure proper utilization, and ensure alignment with business goals.
• Coordinate with The Hanover Procurement organization to negotiate favorable pricing and terms, monitor expenses, and identify opportunities for cost savings.
• Work in coordination with Procurement on vendor contracts, ensuring compliance with The Hanover’s Procurement and Third-Party Risk Management (TPRM) policies.
• Develop, implement, and maintain governance frameworks to manage vendor relationships effectively, ensuring compliance with legal, regulatory, and company-specific requirements.
• Prepare and present reports on vendor performance and cost savings to senior management, utilizing data analysis to make informed decisions.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience as a Vendor Manager or in a similar role, with 7+ years of experience preferred.
• Must be eligible to work in the US without requiring sponsorship now or in the future (ie. US Citizen or Greencard holder)
• Strong negotiation and contract management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Ability to work collaboratively with cross-functional teams.
• Experience with supplier risk management and compliance concepts.
• Experience with contract management and supplier performance metrics.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)