Disability Benefits Analyst - CTA

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary This team evaluates and manages disability claims by gathering and analyzing medical, occupational, and policy information to make accurate benefit determinations. Develop and execute effective claim management strategies that ensure timely payments, proper liability oversight, and compliance with policy provisions. Deliver high-quality customer service while collaborating across teams to support operational goals and continuous improvement initiatives.

Key Responsibilities

Investigate, evaluate, and determine eligibility for disability claims by analyzing medical, occupational, and policy data to ensure accurate and timely benefit decisions. Develop and implement claim management strategies to monitor liability, manage claim duration, and adapt to evolving claimant conditions. Communicate proactively with claimants, policyholders, and internal partners to resolve inquiries, provide updates, and ensure positive customer experience. Collaborate with cross-functional teams and stakeholders to support client servicing, reporting, renewals, and continuous operational improvements. Meet or exceed performance objectives by adhering to timelines, maintaining accuracy, and actively contributing to team and departmental initiatives. *Availability to work until 3:00 PM PST is required. Skills and Background You’ll Need Education: High School Diploma or equivalent required. Experience: Minimum eighteen months progressively responsible experience in disability claims administration; or the equivalent combination of education and/or relevant experience. Strong analytical skills with the ability to review contracts, assess medical evidence, and calculate disability benefits, including partial payments, with accuracy. Demonstrated ability to work collaboratively in a team-oriented environment while contributing to overall team success. Salesforce and Microsoft Excel experience preferred. Key Behaviors of a Successful Candidate Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary. Costumer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations. Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward. Why Join The Standard? We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect: A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions An annual incentive bonus plan Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure A supportive, responsive management approach and opportunities for career growth and advancement Paid parental leave and adoption/surrogacy assistance An employee giving program that double matches your donations to eligible nonprofits and schools In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance. The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data. Salary Range: $66,000.00 - $96,250.00 Positions will be posted for at least 5 days from original posting date. Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.