E-commerce Customer Support Specialist

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title: E-commerce Customer Support Specialist Location: Remote Time Zone: US Time Zones (EST–PST) Role Overview We are looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams.

Key Responsibilities

Handle customer inquiries related to products, orders, payments, returns, and exchanges Provide clear, accurate, and empathetic support via email and chat Maintain detailed ticket documentation and customer records Collaborate with Operations and Fulfillment teams to resolve issues Follow established support processes and quality standards Identify opportunities to improve customer experience and support workflows

Required Qualifications

Experience providing customer support for e-commerce or online retail businesses Strong written communication and problem-solving skills Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered Ability to manage multiple tickets and priorities effectively Customer-first mindset with attention to detail

Preferred Qualifications

Experience working with international customers Familiarity with CRM or helpdesk systems Experience contributing to FAQs or help center content Tools & Technology Support Platforms: Zendesk, Gorgias, Freshdesk E-commerce Platforms: Shopify or similar Collaboration: Slack, Zoom, Google Workspace We connect top talent with vetted employers, competitive pay, and real growth opportunities.