Enterprise Account Manager: Hospitality, Food and Beverage
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, you’ll receive 22 days paid time off, plus 11 company paid holidays. Also, medical, dental & vision insurance, 5% 401(k) company match, plus a range of other benefits that you can choose from. About you: You like building long-term relationships and helping customers get real value from the products they use. You’re commercially minded and comfortable owning a set of large, complex customers, from day-to-day conversations through to renewals and growth. You enjoy being a trusted partner to senior stakeholders, and you’re motivated by seeing customers succeed while growing the partnership in a thoughtful, sustainable way. At Access, you’ll play a key role in keeping our enterprise customers happy, confident, and keen to work with us for the long term. Day to day, you will:
- Own a portfolio of enterprise customers, acting as their main point of contact and taking responsibility for retention, renewals, and growth.
- Build strong relationships with people at all levels, from day-to-day users through to senior leaders, and lead regular business reviews that show value and return on investment.
- Work closely with teams across Access, including Customer Success, Solutions Engineering, and Product, to make sure customers get what they need and issues are resolved quickly.
- Spot opportunities to grow existing accounts and manage contract renewals, including pricing discussions and working with legal and procurement teams.
Your skills and experiences might also include:
- 5+ years of enterprise account management, customer success, or relationship-based sales experience
- Proven track record of retaining and growing a large enterprise book of business ($5M+ ARR)
- Experience managing complex, multi-stakeholder accounts within Fortune 1000 or large enterprise organizations
- Strong commercial acumen with the ability to identify expansion opportunities and lead renewal negotiations
- Familiarity with account management or success methodologies (QBR frameworks, MEDDPICC for expansion, success planning, etc.)
•Excellent communication, executive presence, and the ability to build trust at all organizational levels •Proficiency with Salesforce CRM and tools such as Claude, Clari, or LinkedIn Sales Navigator
- Bachelor's degree or equivalent professional experience; MBA a plus
Compensation: $110k-$120k base salary + $120k commission What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.