Experienced Bookkeeping Software Customer Support Specialist – Remote Opportunity
At careerzynith, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of innovative solutions, we're seeking a highly skilled and customer-focused Bookkeeping Software Customer Support Specialist to join our team. This is a unique opportunity to work from the comfort of your own home, providing top-notch support to our clients while expanding your skillset and broadening your horizons.
About careerzynith
careerzynith is a forward-thinking company that's dedicated to delivering exceptional customer experiences. We're passionate about empowering our customers to achieve their goals, and we're looking for like-minded individuals to join our team. As a Bookkeeping Software Customer Support Specialist, you'll be part of a dynamic and supportive environment that's committed to excellence.
Responsibilities
As a Bookkeeping Software Customer Support Specialist, you'll be responsible for providing expert support to our clients who use accounting software. Your primary goal will be to assist customers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs. Proficiency in QuickBooks Online or comparable accounting software is essential for this role. Some of your key responsibilities will include:
- Providing exceptional customer service via phone, resolving customer issues in a timely and professional manner
- Troubleshooting accounting software-related problems, including ledger entry, navigation, and other technical issues
- Assisting customers with bookkeeping and accounting practices, including AR, AP, journal entries, reconciliation, and other related tasks
- Demonstrating a strong ownership of customer issues, taking control of the situation, and providing confident resolution
- Communicating with customers in a friendly tone and professional demeanor, ensuring a positive experience
- Collaborating with our team to resolve complex issues and provide innovative solutions
Why Join careerzynith?
We're proud to offer a range of benefits that make us stand out from the crowd. As a Bookkeeping Software Customer Support Specialist, you'll enjoy:
- Flexibility: Work from home and create your own schedule, enjoying the freedom to work at times that suit you best
- Experience: Gain experience in different industries, expanding your skillset and broadening your horizons
- Supportive environment: Our team is dedicated to helping you succeed, providing a supportive and collaborative environment
- Competitive compensation: Earn up to $20.40 per hour, with a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes
- Opportunities for growth: As you grow with careerzynith, you'll have opportunities to take on new challenges and develop your skills further
Requirements
To succeed as a Bookkeeping Software Customer Support Specialist, you'll need:
- Proficiency in QuickBooks Online or comparable accounting software
- Bookkeeping/accounting expertise, including AR, AP, journal entries, reconciliation, and other related tasks
- Customer service experience and a demonstrated ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment
- Strong ownership of customer issues, taking control of the situation, and providing confident resolution
- Tech savvy and avid computer user
- Ability to communicate with a friendly tone and professional demeanor
Work Environment Requirements
To ensure your success as a Bookkeeping Software Customer Support Specialist, you'll need:
- A quiet, uninterrupted space to work
- An organized desk area
Technology Requirements
You'll need:
- A personal computer (no tablet)
- Broadband internet connection, at least 10 Mbps download speed
- Wired internet connection (no wi-fi or mobile internet)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running, and up to date
- Wired USB headset with microphone
- No VPN; computers may not connect to internet services through a private VPN during careerzynith working time
Important Information
As a Bookkeeping Software Customer Support Specialist, you'll need to:
- Live and work from the United States, except CA, NY, PA, WA
- Successfully pass a criminal background check
- Agree to have no claim against careerzynith hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind
- Be fluent in English
Language Requirement
English is the primary language used in this role, and you'll need to be fluent in English to succeed as a Bookkeeping Software Customer Support Specialist.
Apply Now
Don't miss out on this exciting opportunity to join careerzynith as a Bookkeeping Software Customer Support Specialist. Apply now and take the first step towards a rewarding career with our team. Apply for this job