Experienced Customer Care Specialist I - Account Services at careerzynith
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! careerzynith is seeking an experienced Customer Care Specialist I - Account Services to join our team of dedicated professionals who are committed to making a real impact in the lives of our customers.
About careerzynith
careerzynith is a leading provider of innovative solutions and services that connect people, businesses, and communities. With a rich history dating back to 1898, we've built a reputation for excellence, integrity, and a commitment to making a positive difference in the world. Our primary divisions - careerzynith Communications and careerzynith Automotive - are driving a new wave of innovation, powering smart cities with cutting-edge broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.
The Opportunity
As a Customer Care Specialist I - Account Services, you'll play a critical role in delivering exceptional customer experiences and driving business growth. You'll be the face of careerzynith, working closely with customers to understand their needs, resolve issues, and provide tailored solutions that meet their unique requirements. Your ability to combine your training, skills, resources, and tools into superior service will make a real impact on our customers' lives.
Key Responsibilities
* Assess customers' needs, suggesting products and services that meet their home and business needs
- Adjust billing, negotiate claims, and arrange product substitutions/returns
- Manage customer concerns while meeting goals in Serving, Solving, and Selling
- Remain current on careerzynith Business products and services
- Own the customer experience
- Provide support to internal sales reps
What You'll Get
* Competitive pay and generous incentives
- Comprehensive medical benefits and 401(k) plan with company match
- Free Internet and discounts on other careerzynith services valued at up to $300 per month
- Generous Paid Time Off (PTO) and tuition reimbursement for academic pursuits
- Adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and more
- Opportunities for career growth and development in a dynamic and inclusive environment
Who We're Looking For
* A team player with excellent communication and interpersonal skills
- A problem-solver with a creative approach to resolving customer issues
- A sales-oriented individual with a passion for delivering exceptional customer experiences
- A strong analytical thinker with the ability to determine the best course of action to resolve issues
- A personable and enthusiastic individual who thrives in a fast-paced call center environment
Qualifications
* High school diploma, GED, or relevant work experience
- 6 months experience using a computer and navigating multiple screens
- 1 or more years customer service experience
- Excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport, and problem-solving
- Ability to learn and apply new procedures
- Good teamwork and communication skills
- Solid analytical skills to determine the best course of action to resolve issues
Preferred Qualifications
* 1+ years experience working in a position that requires meeting sales goals
- 1-2 years experience in a customer service role, not specific to just Call Centers
- Strong aptitude for helping customers and a customer experience focus
- Ability to adapt to constant change
What's Next?
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply today and join our team of dedicated professionals who are committed to making a real impact in the lives of our customers. Apply for this job