Experienced Customer Data Analyst – US Remote Work Opportunity at careerzynith
Job Title:
Experienced Customer Data Analyst – US Remote Work Opportunity at careerzynith
Job Summary:
careerzynith is a leading provider of innovative solutions in the customer data analysis space, empowering businesses to make informed decisions and drive growth. We are seeking an experienced Customer Data Analyst to join our dynamic team, working remotely from the United States. As a key member of our team, you will play a critical role in analyzing customer interaction records and logs, identifying key performance indicators, and developing data visualizations to drive success with our customer base.
About careerzynith:
careerzynith is a forward-thinking organization that is revolutionizing the way businesses communicate with their customers. Our cutting-edge Communications Automation Platform provides customers with simple, easy-to-use tools that can be utilized by anyone, empowering them to communicate better, faster, and smarter. With a focus on AI and analytics, careerzynith provides industry-leading time-to-value and rapid time to improved customer experiences, working seamlessly with existing business software and infrastructure.
Key Responsibilities:
As a Customer Data Analyst at careerzynith, you will be responsible for:
- Identifying, reviewing, and analyzing customer interaction records and logs to create meaningful success metrics and key performance indicators
- Collaborating with internal teams, including Sales, Product Development, Project Management, and Custom Development, to identify and track business case metrics
- Leading continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations
- Developing and interpreting weekly performance scorecards and contributing to quarterly business reviews, focusing on proactive activities and trend analysis
- Identifying potential areas for application performance enhancement
- Strategizing to improve self-service rates and ID & Authentication rates
- Being a major voice and proponent of a "Data First" mentality
- Utilizing various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues
- Creating and maintaining documentation related to analytics processes and decision-making
Qualifications:
To be successful in this role, you will need:
- A strong background in data analysis, with proven experience in reviewing data and formulating recommendations
- Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI
- Extreme curiosity and creativity drive
- Excellent analytical skills with attention to detail
- Strong problem-solving abilities and a results-driven mindset
- Excellent communication and presentation skills
- A Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field
Why you'll love working at careerzynith:
* Unlimited Vacation for exempt employees
- Paid Holidays
- Competitive medical, dental & vision insurance for employees and their dependents
- 401K Retirement Plan
- Stock Options
- Company-paid life insurance
- Health & Flexible Savings Accounts
- Cell phone, gym, and internet reimbursement
- Paid Parental Leave
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Free snacks (available in our Denver and Fort Lauderdale offices)
- Fun events (virtual and in-person)
What we offer:
* A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A chance to work with a cutting-edge technology platform
- A competitive salary and benefits package
- The opportunity to make a real impact on our customers' success
How to apply:
If you are a motivated and analytical individual with a passion for data analysis, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!
Equal Employment Opportunity:
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Applicant Rights:
careerzynith participates in E-Verify and is committed to protecting the rights of all applicants. For more information, please refer to our Privacy Policy and Applicant CCPA Privacy Notice.
Apply now:
If you are ready to take the next step in your career and join a dynamic team of professionals, apply now for the Customer Data Analyst position at careerzynith. We look forward to discussing your application and how you can contribute to our success story. Apply for this job