Experienced Customer Experience Agent – Life Sciences Industry
Join careerzynith, a global leader in bioanalytical and research services, as a Customer Experience Agent and be part of a dynamic team that brings the latest scientific discoveries to life. At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Experience Agent, you'll play a vital role in building and maintaining relationships with new and repeat customers, serving as the point of contact for clients throughout the entire ordering process, and identifying opportunities to up-sell and cross-sell value-added services.
About careerzynith
careerzynith is a global bioanalytical and research company that's dedicated to providing innovative solutions to the life sciences industry. With a strong commitment to quality and customer satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional results.
Why you should apply to be a Customer Experience Agent:
•
Opportunity to work with a cutting-edge company
in the life sciences industry, where you'll be at the forefront of scientific discoveries and advancements.
Engage with customers
in a positive, helpful, and professional manner, building strong relationships that drive business growth and customer loyalty.
Become an expert
in the procurement of specimens, staying up-to-date with the latest industry trends and best practices.
Serve as the point of contact
for clients throughout the entire ordering process, providing timely and effective communication to ensure seamless transactions.
Up-sell and cross-sell opportunities
and present value-added service options to clients, driving revenue growth and increasing customer satisfaction.
Responsibilities:
•
Building and maintaining relationships
with new and repeat customers, fostering a culture of trust and loyalty.
Managing key accounts
and serving as the point of contact for clients, ensuring timely and effective communication.
Assisting clients
with quotes, order processing, and order tracking, providing exceptional customer service and support.
Managing opportunities
in Salesforce, identifying and pursuing up-sell and cross-sell opportunities to drive revenue growth.
Communicating effectively
and timely with customers to answer questions and inquiries, serving as a liaison between clients and internal departments.
Working with the Sourcing and Project Management team
to develop order fulfillment plans, providing ongoing support to the business development field team.
Qualifications:
•
BS degree
, preferably in science (Biology, Chemistry, Biological Science, etc.), demonstrating a strong foundation in scientific principles and concepts.
At least 2 years of experience
in a client services position, with a proven track record of delivering exceptional customer experiences.
Experience as a Clinical Research Coordinator
(a plus), with a strong understanding of clinical research principles and practices.
Customer service-oriented attitude
, with a passion for delivering exceptional customer experiences and building strong relationships.
Commitment to quality
, with a focus on delivering high-quality results and exceeding customer expectations.
Ability to problem-solve
, with a strong analytical mindset and creative problem-solving skills.
Excellent written, oral, and interpersonal communication skills
, with the ability to effectively communicate with customers, clients, and internal stakeholders.
Highly self-motivated, self-directed, organized, and attentive to detail
, with a strong ability to prioritize and execute tasks in a high-pressure environment.
Ability to work both independently
and on a team in a collaborative environment, with a strong focus on teamwork and collaboration.
Computer savvy
, with the ability to adapt quickly to new technologies and systems.
Proficiency in Microsoft Office Suite
(Outlook, Excel, and Word), with a strong ability to use these tools to manage customer relationships and data.
Benefits and Perks:
As a valued member of the careerzynith team, you'll enjoy a range of benefits and perks, including:
Competitive hourly rate
of $22/hour, with opportunities for growth and advancement.
Flexible scheduling
, with a Monday-Friday schedule from 9am-5pm EST.
Fully remote work arrangement
, with the flexibility to work from anywhere.
Contract-maternity coverage
, with a focus on supporting working mothers and families.
Opportunities for professional growth and development
, with training and support to help you succeed in your role.
Access to a range of benefits and perks
, including medical, dental, vision, and life insurance, as well as a retirement savings plan and paid holidays.
Why careerzynith?
careerzynith is a global leader in bioanalytical and research services, with a strong commitment to quality and customer satisfaction. We're passionate about delivering exceptional customer experiences and building strong relationships with our clients and customers. As a member of our team, you'll have the opportunity to work with a cutting-edge company that's dedicated to innovation and excellence.
Equal Employment Opportunity:
careerzynith is an equal employment opportunity employer, committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. We take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.
How to Apply:
If you're passionate about delivering exceptional customer experiences and building strong relationships, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job