Experienced Customer Service Advocate II – Outbound: Delivering Exceptional Member Experiences at careerzynith

At careerzynith, we're on a mission to revolutionize the way we approach customer service. With a diverse team of passionate professionals, we're dedicated to providing exceptional experiences for our 28 million members. As a Customer Service Advocate II – Outbound, you'll play a vital role in delivering education and information to members and providers, ensuring they have the support they need to thrive.

About careerzynith

careerzynith is a national organization that's breaking the mold when it comes to workplace flexibility. With a fresh perspective on work-life balance, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our members, and we're looking for like-minded individuals to join our ranks.

Position Purpose

As a Customer Service Advocate II – Outbound, you'll be responsible for delivering exceptional customer experiences through outbound calls to providers. Your primary goal will be to educate and inform providers about the latest updates or changes made to products, gather information, and ensure a successful experience. You'll be the front-line support for various member and provider inquiries, requests, or concerns, and will work closely with our team to resolve issues and provide personalized support.

Key Responsibilities

* Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns

• Escalates calls in the event providers are unable to deliver solutions
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns
• Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers
• Maintains performance and quality standards based on established contact center metrics
• Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
• Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Complies with all policies and standards

Essential Qualifications

* High School diploma or GED required

• 1-2 years of related experience preferred
• Experience in a contact center environment a plus
• Vocational or technical education may be required in addition to prior work experience
• May require additional on-the-job training or continuous learning education

Preferred Qualifications

* Bachelor's degree in a related field (e.g., business, communications, customer service)

• Experience working in a fast-paced contact center environment
• Strong communication and interpersonal skills
• Ability to work in a team environment and provide exceptional customer service
• Proficiency in CRM software and other relevant tools

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced contact center environment
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Proficiency in CRM software and other relevant tools
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Service Advocate II – Outbound, you'll have access to a range of training and development opportunities, including:

• Ongoing training and coaching to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• Access to a range of training programs and workshops to help you develop your skills and knowledge
• A supportive and inclusive work environment that encourages collaboration and teamwork

Work Environment and Company Culture

careerzynith is a national organization that's committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our members, and we're looking for like-minded individuals to join our ranks. As a Customer Service Advocate II – Outbound, you'll be part of a dynamic and fast-paced team that's dedicated to delivering exceptional customer experiences.

Compensation, Perks, and Benefits

careerzynith offers a comprehensive benefits package that includes:

• Competitive pay: $17.50 - $27.50 per hour
• Comprehensive health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field or office work schedules
• Total compensation may also include additional forms of incentives

Equal Opportunity Employer

careerzynith is an equal opportunity employer that's committed to diversity and inclusion. We value the ways in which we are different, and we're committed to creating a work environment that's inclusive, supportive, and empowering. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our members, we want to hear from you! Apply now to become a Customer Service Advocate II – Outbound at careerzynith. Apply for this job