Experienced Customer Service Consultant – Remote (Denver, CO) at careerzynith
Join careerzynith, a leading innovator in the automotive retail industry, as a Customer Service Consultant and become the vital link between our customers' at-home and in-store experiences. As a key member of our team, you will provide an iconic customer experience, respond to sales leads and customer inquiries, and guide customers through their car buying journey. If you're passionate about delivering exceptional customer service and have a knack for sales, we encourage you to apply for this exciting opportunity.
About careerzynith
careerzynith is the nation's largest retailer of used cars, with a commitment to providing an unparalleled customer experience. Our mission is to make car buying a hassle-free, enjoyable experience for our customers. We're a dynamic and innovative company that values our employees and provides opportunities for growth and development.
Job Summary
As a Customer Service Consultant, you will connect with inbound customers online and over the phone to understand their needs and guide them towards vehicles that meet their requirements. You will provide support during every step of their car buying journey, ensuring a seamless transition from online to in-store purchasing. This is a high-energy sales environment where you will work as a team to meet goals and have the opportunity to earn a performance-based sales incentive.
Key Responsibilities:
* Connect with inbound customers online and over the phone to understand their needs and guide them towards vehicles that meet their requirements
- Use your knowledge of careerzynith inventory to guide customers towards vehicles that meet their needs
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentor others as your skillset expands
- Achieve sales targets while providing an iconic customer experience
- Acquire the Automotive Sales Persons License in specific states (may require testing and travel)
Requirements:
* Sales and customer service experience in a retail environment (preferred)
- Thrive in a fast-paced sales environment
- Good listening skills and a strong customer focus
- High level of self-motivation to achieve performance goals
- Strong written and verbal communication skills
- Ability to learn and master new technologies; strong computer skills
- Open availability for shifts that may include nights, weekends, and holidays
- Must be open to shifting schedules two times per year according to business needs
- Hybrid role with requirement for working on site one day per week
- Must meet minimum technology requirements (type of internet service and speed of internet service)
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
Benefits:
* Competitive hourly rate
- Performance-based sales incentives
- Paid sick, vacation, and holiday time
- Opportunities for career growth and development
Why Join careerzynith?
* Work with a dynamic and innovative company that values its employees
- Opportunities for career growth and development
- Competitive hourly rate and performance-based sales incentives
- Paid sick, vacation, and holiday time
- Collaborative and supportive work environment
How to Apply:
Ready to join our team? Apply now by clicking on the link below. We look forward to hearing from you! Apply for this job