Experienced Customer Service Representative – 24/7 Remote Technical Support Specialist
Join careerzynith, a cutting-edge technology company, as we revolutionize the customer service industry with our innovative approach to technical support. We're seeking a highly skilled and dedicated Customer Service Representative to join our 24/7 remote call center team, providing Level 2 support and technical troubleshooting to customers with internet-related issues and account management.
About careerzynith
careerzynith is a fast-growing technology company that's changing the way we interact with customers. We're passionate about delivering exceptional customer service and top-tier technical support, and we're looking for talented individuals to join our team. Our innovative approach to customer service has earned us a reputation as a leader in the industry, and we're excited to bring on board a Customer Service Representative who shares our vision.
Job Summary
As a Customer Service Representative at careerzynith, you'll be responsible for providing advanced technical support, resolving complex connectivity issues, managing account permissions, and delivering outstanding customer experiences. You'll work in a fully remote environment, supporting 24/7 operations, including weekends, and collaborating with cross-functional teams to ensure seamless issue resolution.
Key Responsibilities
*
Technical Support:
+ Diagnose and resolve customer issues related to internet connectivity, networking, and devices. + Provide Level 2 support, including advanced troubleshooting and managing account permissions. + Utilize tools such as Fresh Desk, Sonar CRM, and networking platforms (e.g., Rancid, Tacacs+, Radius). + Stay updated on system updates and services to enhance support quality.
Customer Support:
+ Offer professional and timely assistance to customers experiencing technical difficulties. + Communicate clear and actionable solutions via chat, email, and support tickets. + Deliver outstanding customer service with a focus on technical accuracy and efficiency.
Ticket Management:
+ Document all interactions accurately using Fresh Desk and ensure timely follow-up within SLAs. + Track, prioritize, and resolve tickets effectively to maintain customer satisfaction.
Escalation & Collaboration:
+ Escalate unresolved or complex issues to network operations or IT teams when necessary. + Collaborate with cross-functional teams to ensure seamless issue resolution.
Quality Assurance:
+ Maintain compliance with company policies and service standards. + Actively participate in quality assurance programs to improve processes and outcomes.
Qualifications
* 1+ year of customer service and technical support experience, preferably in a call center or IT support role.
- Proficiency with networking concepts, permissions management, and ticketing systems (e.g., Fresh Desk, Sonar CRM).
- Strong written and verbal communication skills, with an ability to explain technical solutions clearly.
- Availability for overnight shifts, weekends, and a rotating schedule.
- Bilingual (Spanish/ English) is a plus.
What We Offer
* Competitive hourly rate: $16 - $18 per hour.
- Paid training provided.
- Temporary with potential for full-time based on performance and business needs.
- Remote position with flexibility for rotating shifts.
- Ongoing professional development and learning opportunities.
Why Join careerzynith?
* We're a fast-growing company with a passion for innovation and customer service.
- We offer a competitive hourly rate and paid training.
- We're committed to ongoing professional development and learning opportunities.
- We're a remote-friendly company with flexibility for rotating shifts.
Ready to Make an Impact? Apply Now!
If you're a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Join our innovative team at careerzynith and help us revolutionize the customer service industry. Apply for this job