Experienced Customer Service Representative – Data-Driven Client Experience Improvement

About careerzynith

careerzynith is a leading e-commerce company that is revolutionizing the way people shop for home goods and furniture. With a strong commitment to customer satisfaction, careerzynith is constantly seeking innovative ways to improve the client experience. As a key member of our team, you will play a crucial role in driving business decisions and shaping the future of our company.

Job Highlights

*

Location:

Remote

Company:

careerzynith

Start Date:

Immediate openings available

Position:

Experienced Customer Service Representative – Data-Driven Client Experience Improvement

Compensation:

A competitive salary

Job Description

As an Experienced Customer Service Representative – Data-Driven Client Experience Improvement, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. Your primary responsibility will be to analyze complex business issues and perform advanced assessments to identify pain points that impact our clients' knowledge from the time they receive an exhibiting email to the time a solicitation has been passed on to their doorsteps. You will use SQL queries and visualization tools to help clients understand examples and significant entry points in the Client Support space.

Key Responsibilities

* Collaborate cross-functionally on a large scale with teams, projects, and planning meetings to pass drives on to develop the foundation for data-driven framework as well as provide near-term assessment to Client Fulfillment record

• Perform significant leap assessment on Client Experience score, including the use of advanced analytical strategies, to recognize key drivers behind performance and provide insights around major trouble spots/factors
• Discuss findings with an unbiased perspective and persuasive insights (using visual tools like Looker, Data Studio, Scene) for both directors and cross-functional teams, so the experiences can be used to help drive the Client Happiness drive
• Use consistent and quantitative skills to work with large and complex datasets, research poorly defined questions, and cultivate ideas to inform business decisions
• Help various colleagues to identify key components and essentials for each project, and gain buy-in for project approach
• Work closely with Data Plans and planning meetings to collect representations for high-level KPI uncovering, and complete arrangements in progress environment

What You'll Need

* Bachelor's/Advanced degree, ideally in a quantitative field (Business, Operations Research, Math, Economics)

• Hands-on experience with data visualization tools like Looker and Data Studio, joining data using Excel or learn about Sheets, driving complex data analysis using Python, SQL, and Hive, and making flexible estimates using time series and mathematical modeling to reproduce the impact of various scenarios on client experience score, considering past performance
• Passionate about tackling complex business issues from issue definition and business-case development to execution
• Strong written and verbal communication skills, including the ability to translate current assessments into a clear, convincing business story
• Ability to mentor junior colleagues, either directly or by suggestion
• Support for Individuals with Disabilities
• careerzynith is fully committed to providing equal opportunities to all individuals, including those with disabilities. As part of this commitment, careerzynith will provide reasonable accommodations to qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.

Job Benefits

* Health Care and Insurance: careerzynith can provide health, dental, and vision insurance for its employees and their families. These plans may include coverage for medical expenses, prescription drugs, dental procedures, and vision care.

• Retirement Plans: careerzynith may offer retirement savings options, such as a 401(K) plan, as well as potential company contributions. These plans allow employees to save for their future and receive employee benefits to help them grow their retirement savings.
• Vacation: careerzynith can offer several paid vacation options, including vacation days, sick days, and holidays. PTO amounts can vary based on position, degree, and other factors.
• Employee Discounts: Working with an e-commerce company like careerzynith can come with employee fees and products sold on the platform, which can be interesting especially if you are interested in goods and furniture.
• Wellness Programs: careerzynith may offer wellness programs to support the health and well-being of employees. These programs may include fitness classes, fitness challenges, and fitness tests.
• Educational Assistance: Some companies, including careerzynith, offer scholarships to employees who want to further their education or develop new skills.
• Career Development: careerzynith may provide opportunities for career advancement and growth, which may include training and development programs.
• Flexible Work Arrangements: careerzynith may offer flexible work arrangements, such as remote work options or flexible hours, depending on the nature of the work.
• Employee Recognition Programs: Companies often have programs to recognize and reward outstanding employee performance and contributions.
• Employee Assistance Programs (EAPs): EAPs are designed to support employee welfare by providing resources and counseling services for a wide range of personal and employment issues.

Your Future Starts Here

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now! Apply for this job