Experienced Customer Service Representative – Mobile Drug Testing Services
At careerzynith, we're dedicated to providing exceptional service to our clients, vendors, and internal teams. As a Customer Service Representative (CSR) at careerzynith, you'll be the first point of contact for our clients, managing scheduling, completion, and communication processes for mobile drug testing services. This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and is passionate about delivering exceptional service.
About careerzynith
careerzynith is a leading provider of mobile drug testing services, committed to delivering high-quality solutions to our clients. Our team is passionate about making a positive impact in the lives of our clients, and we're looking for like-minded individuals to join our team. As a CSR at careerzynith, you'll be part of a dynamic team that values innovation, customer satisfaction, and continuous improvement.
Key Responsibilities
As a CSR at careerzynith, your key responsibilities will include:
Phone & Email Communication
+ Answer inbound calls live and promptly; respond to voicemails within 30 minutes. + Provide clear expectations and follow-up timelines to callers. + Log all calls in the phone log and escalate urgent/emergency requests appropriately. + Respond to emails within 4 hours; escalate or delegate when necessary.
Scheduling
+ Manage the full lifecycle of mobile testing requests: intake, collector coordination, calendar invites, and reminders. + Use internal job logs and templates to track request stages (e.g., 00 PNDG REQ, 01 NOT SCH, 02 PNDG CLLCT). + Confirm collector readiness and customer availability before finalizing events.
Completion
+ Process and organize paperwork from collectors using Foxit PDF tools. + Upload documents to SharePoint and/or email to clients or MROs as required. + Update job logs with test results, donor names, and billing stages.
Customer Service & Sales Support
+ Provide rough quotes to new inquiries and escalate to sales for formal follow-up. + Support claims, billing, and account setup as needed. + Handle emergency dispatches with urgency and professionalism.
Training & Career Progression
As a CSR at careerzynith, you'll have the opportunity to develop your skills and advance your career through our structured training and performance review process. Your first year includes:
- Initial Training (0-90 days): Learn Completion & Scheduling
- Specialty Training (90-180 days): Secondary role proficiency
- CSR 1 Promotion (90 days): $0.25 raise (score is greater than or equal to 4/5)
- CSR 2 Promotion (1 year): $0.25-$0.50 raise per role (score is greater than or equal to 4/5)
Primary Roles (Year 1)
* Completion
- Scheduling
- Dispatch (24/7 Emergency)
- Sales Support
- Claims Support
Secondary Roles
* Account Setup
- Billing
- DOT Training Support
- Randoms
- Vendor Management
Advanced Tracks
* Lead CSR
- Sales Trainer
- Executive Assistant
- Data Engineer
Qualifications
* Strong verbal and written communication skills.
- Ability to multitask and prioritize in a high-volume environment.
- Proficiency with Microsoft Office, SharePoint, and CRM tools.
- Detail-oriented with a customer-first mindset.
- Comfortable working in a structured, protocol-driven environment.
Compensation
* Starting at $4.00/hr during training.
- Raises at 90 days, 6 months, 9 months, and 1 year based on performance.
- Additional incentives tied to KPIs and role proficiency.
Why Join careerzynith?
* Competitive compensation and benefits package
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and development programs
How to Apply
If you're passionate about delivering exceptional service and are looking for a challenging and rewarding career opportunity, apply now to join our team at careerzynith. Apply for this job