Experienced Customer Service Representative - National Sales
Join careerzynith, a leading foodservice distributor, and become a vital part of our team as we strive to deliver exceptional customer experiences and drive business growth. Are you a customer service enthusiast with a passion for delivering top-notch support? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! As an Experienced Customer Service Representative - National Sales at careerzynith, you will be the face of our company, providing exceptional service to our customers and helping us achieve our goals.
About careerzynith
careerzynith is one of America's leading foodservice distributors, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, careerzynith provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology, and business solutions. careerzynith is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue.
Job Summary
As an Experienced Customer Service Representative - National Sales, you will be responsible for providing exceptional customer service to our national sales customers, processing incoming orders, and responding to customer inquiries in a timely manner. You will work closely with our sales team and internal departments to ensure that customer needs are met and exceeded. This is a hybrid role, with approximately 90% remote/virtual work and 10% onsite work at any regional location.
Key Responsibilities
* Receive and respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Process incoming orders, including taking payments and resolving any issues that may arise
- Work with the sales team to resolve customer complaints and issues, ensuring that customer needs are met and exceeded
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments
- Collaborate with internal departments to resolve customer issues and improve overall customer satisfaction
- Participate in training and development programs to improve customer service skills and knowledge
- Meet or exceed performance metrics, including customer satisfaction ratings and sales growth
Essential Qualifications
* High school diploma or equivalent required; Bachelor's degree preferred
- Minimum of three years of experience in customer service, preferably in a call center environment
- Excellent verbal communication skills and problem resolution ability
- Working knowledge of Microsoft Word and Outlook
- CRM/Phone Technology experience preferred
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
Preferred Qualifications
* Experience in food service distribution a plus
- Bilingual Spanish speaker preferred
- Experience with customer relationship management (CRM) software
- Knowledge of food service industry trends and best practices
What We Offer
* Competitive salary range of $16.00 to $25.00 per hour, depending on experience and qualifications
- Overtime compensation
- Comprehensive benefits package, including health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance
- Opportunities for career growth and professional development
- Collaborative and diverse work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at careerzynith as we strive to deliver exceptional customer experiences and drive business growth. Apply To This Job
Equal Opportunity Employer
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job