Experienced Customer Service Representative – Remote in New York

Join the careerzynith team and ignite your career with an award-winning employment experience. As a Customer Service Representative working remotely in New York, you'll be a part of bringing humanity to business. careerzynith is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world's most iconic and disruptive brands.

About careerzynith

careerzynith is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. careerzynith embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

What You'll Be Doing

As a Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be a part of bringing humanity to business by providing exceptional customer experiences. Whether it's getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

* Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues
• Collaborate with your team to ensure seamless customer experiences
• Continuously learn and improve your product or service knowledge to provide accurate and helpful information to customers
• Utilize your computer skills to navigate our systems and tools to efficiently resolve customer issues

What You Bring to the Role

* At least 1 year of customer service experience

• High school diploma or equivalent
• Recognize, apply, and explain your product or service knowledge
• Computer experience
• High-speed internet connection (>25mbps)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong customer service skills with a focus on empathy and understanding

What You Can Expect

* Supportive of your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $18.92 plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Opportunities for career growth and advancement within the company
• A dynamic and supportive work environment that encourages collaboration and teamwork

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our careerzynith community is here for you as one dynamic, global family.

You'll Report to a Team Lead

You'll contribute to the success of the customer experience and the overall success of the team. As a Customer Service Representative, you'll be an integral part of our team, working closely with your colleagues to ensure seamless customer experiences.

About careerzynith

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Benefits

* Retirement/Pension Plans

• Paid Holidays
• Maternity/Paternity Paid Leave
• Long Term Disability
• Flexible Spending Accounts
• Professional Development
• Prescription Drug Coverage
• Employee Referral Program
• Flexible Schedules
• Game Rooms
• Work From Home
• Paid sick days
• Merchandise Discounts
• Vacation/paid time off
• Life Insurance
• Medical, Dental, and Vision
• Parking
• On-Site Cafeteria
• Tuition Reimbursement
• Performance bonus
• Employee Events
• 401K

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job