Experienced Customer Service Representative – Remote Work Opportunity with careerzynith
Job Title:
Experienced Customer Service Representative – Remote Work Opportunity with careerzynith
Location:
Indianapolis, IN 46241 (with initial 3-day on-site requirement, followed by 100% remote work)
Job Type:
Contract
Pay:
$17.00 per hour
Shift:
8am - 5pm (morning shift)
About careerzynith:
careerzynith is a dynamic and innovative organization that is committed to delivering exceptional customer experiences. As a leading provider of [industry/field], we strive to exceed our customers' expectations by offering personalized support and solutions. Our team is passionate about making a positive impact, and we're looking for talented individuals to join our ranks.
Job Summary:
We're seeking an experienced Customer Service Representative to join our careerzynith team. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer experiences, resolving issues, and ensuring that our customers receive the support they need. This is a remote work opportunity, with an initial 3-day on-site requirement, followed by 100% remote work.
Primary Responsibilities:
* Act as the primary liaison with customers in solving problems related to the application process and service.
- Communicate clearly and professionally with customers by telephone and/or written correspondence regarding all aspects of claims process.
- Educate and inform customers by telephone, written correspondence, and/or the claims system about the documentation required to process a claim, required time frames, payment information, and claim status.
- Enter verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
- Assign new claims to the appropriate claim's handler.
- Direct customer calls to the correct person at all locations.
- Participate in and maintain a quality service culture within the Customer Service Team.
- Attendance during scheduled work hours is required.
Additional Responsibilities:
* Perform other duties as assigned.
- Support the organization's quality program(s).
Qualifications:
* Education: High school diploma or GED required.
- Experience: One (1) year customer service experience or equivalent combination of education and experience preferred.
- Experience in an inbound call center preferred.
- Skills & Knowledge:
+ Knowledgeable in disability plan eligibility, coverage, and benefits. + Good customer service skills. + Excellent oral and written communication, including presentation skills, PC literate, including Microsoft Office product. + Strong organizational skills. + Good interpersonal skills. + Ability to work in a team environment. + Ability to meet or exceed Performance Competencies.
What We Offer:
* Competitive hourly rate of $17.00 per hour.
- Opportunity to work in a dynamic and innovative organization.
- Remote work arrangement with an initial 3-day on-site requirement.
- Comprehensive training and onboarding program.
- Ongoing support and development opportunities.
- Collaborative and supportive team environment.
Why Join careerzynith?
* careerzynith is a company that values its employees and provides a supportive and inclusive work environment.
- We offer opportunities for career growth and development, with a focus on employee satisfaction and well-being.
- Our team is passionate about making a positive impact, and we're looking for talented individuals to join our ranks.
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Note:
This is a contract position, and the duration of the contract may vary depending on business needs. careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job