Experienced Customer Service Representative/Lead Facilitator – Remote Support for Injured Individuals and Families
At careerzynith, we're dedicated to making a positive impact in the lives of those who need it most. As a global company, we're committed to providing exceptional support to individuals and families affected by injuries or loss. We're urgently hiring an experienced Customer Service Representative/Lead Facilitator to join our remote team and help us connect with eligible individuals and families worldwide.
About careerzynith
careerzynith is a U.S.-based, global company that assists injured individuals and families in obtaining compensation for their losses. We specialize in helping civilians injured while working for U.S. defense-related companies or individuals injured by certain terrorist acts. Our services are entirely free for the injured party, and we extend our support to individuals worldwide. With a high success rate in securing benefits for our clients, we're proud to make a difference in the lives of those who need it most.
About the Role
As a Customer Service Representative/Lead Facilitator at careerzynith, you'll play a critical role in helping us locate and support eligible individuals and families. You'll be responsible for educating and engaging with clients, guiding them through the claims process, and assisting in locating eligible individuals and families for support with collecting compensation. This is a remote, full-time or part-time position with flexible hours, allowing you to work from the comfort of your own home.
Responsibilities
* Help educate and engage with clients affected by injuries or loss
- Guide clients through the claims process
- Assist in locating eligible individuals and families for support with collecting compensation
- Collaborate with our team to identify and connect with potential clients
- Develop and maintain relationships with clients to ensure their needs are met
- Provide exceptional customer service and support to clients
Requirements
* 1-2 years of experience in customer service or project support
- Proficiency with common tools like MS Word, Excel, and Google Suite
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexibility to work a variety of shifts, including evenings and weekends
- Reliable internet connection and a quiet, distraction-free workspace
Person Specification
* Civilian contractors from any country (U.S. citizenship not required)
- Wounded Iraqi and Afghanistan veterans
- Gold Star Families & Civilian contractors (even if already receiving benefits)
- Examples of professions these individuals might be in:
+ Construction crew in the U.S. Government-funded projects worldwide + Heavy Equipment Operators on U.S. military bases or ports + Drivers delivering supplies or fuel to U.S. Forces + Linguists or Translators supporting U.S. Forces globally + Security Personnel in U.S. Government projects or Department of State + Food Services Personnel in U.S. Military bases
- Types of Injuries they might have sustained (regardless of when):
+ Any physical injury + Death + Mental trauma (PTSD, Depression, Anxiety) + Nightmares, Insomnia, Panic attacks + Suicidal thoughts, Recurring flashbacks of traumatic events
Some US Companies they might have been employed under:
* AECOM
- Air Scan Academi
- Bechtel
- Baker Hughes
- Blackwater (Constellis Holdings)
- Boeing
- CACI International
- DRS Technologies
- Dell
- DynCorp
- Eagle Aviation Services and Technology (EAST)
- Ecolog International
- Fluor Corp
- General Electric
- General Dynamics
- Global Linguist Solutions
- Halliburton
- Honeywell
- IAP
- Lockheed Martin
- Kellogg Brown & Root (KBR)
- Military Professional Resources (MPR)
- Northrop Grumman
- PAE
- Raytheon
- SCI
- Schlumberger
- Service Employees International
- Sikorsky and Bell Textron
- Titan Corp
- Triple Canopy
- USAID
- Vinnell Corp
What We Offer
* Competitive salary: up to $20/hour (base + commissions)
- Flexible schedule with some overlap during the 9:00 AM - 5:00 PM EST
- 100% online, remote work environment
- Opportunity to make a positive impact in the lives of those who need it most
- Collaborative and supportive team environment
- Professional development and growth opportunities
How to Apply
If you're passionate about making a difference in the lives of others and have the skills and experience to succeed in this role, we encourage you to apply today! Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you! Apply for this job