Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support
Join careerzynith, a leading provider of administrative and clinical support staff for ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Specialist I at careerzynith, you will play a vital role in delivering exceptional customer service to patients, insurance carriers, and physician offices, while supporting the revenue cycle operations of ColumbiaDoctors. This is an exciting opportunity to grow your career as part of a dynamic team and contribute to the success of a top healthcare provider network.
About careerzynith
careerzynith is a trusted partner to ColumbiaDoctors, providing administrative and clinical support staff to help deliver high-quality patient care. Our team is dedicated to excellence, innovation, and customer satisfaction. We are committed to creating a productive and inclusive work environment that fosters growth, learning, and well-being.
Job Summary
The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. This role requires a high level of professionalism, courtesy, and attention to detail, as you will be interacting with patients and clients on a daily basis. Your primary responsibilities will include:
Key Responsibilities:
* Handle a large volume of calls and perform work in a timely manner
- Attempt to collect full payment from patients or guarantors in a professional and courteous manner
- Establish payment arrangements per guidelines, documenting terms in the billing system
- Apply payments collected over the phone to each date of service
- Handle customer inquiries, disputes, and complaints, escalating contentious complaints to a supervisor or higher management
- Obtain all insurance, demographic, and guarantor information, updating patient profiles as necessary, and bill third-party payers as appropriate
- Clearly document work and follow-up steps in the system after each call
Essential Qualifications:
* High school graduate or GED certificate required
- A minimum of 6 months' experience in a physician billing or third-party payer environment
- Demonstrated understanding of contracts, insurance benefits, exclusions, and other billing requirements, as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
- Ability to understand and navigate the payer adjudication process
- Experience with patient financial and practice management systems, preferably in Epic and/or other electronic billing systems
- Knowledge of medical terminology is a plus
- Previous call center/claims experience is a plus
- Previous experience in an academic healthcare setting is a plus
Preferred Qualifications:
* Experience with electronic medical records (EMRs) and practice management systems
- Familiarity with revenue cycle operations and patient financial services
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Career Growth Opportunities and Learning Benefits:
As a Customer Service Specialist I at careerzynith, you will have the opportunity to grow your career in a dynamic and supportive environment.
We offer
- Comprehensive training and onboarding program
- Ongoing professional development and education opportunities
- Career advancement opportunities within the revenue cycle team
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture:
careerzynith is committed to creating a productive and inclusive work environment that fosters growth, learning, and well-being. Our team is dedicated to excellence, innovation, and customer satisfaction.
We offer
- Flexible work arrangements, including remote work options
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
- Opportunities for professional development and education
- Comprehensive benefits package, including healthcare, paid time off, and other benefits
Compensation and Benefits:
careerzynith offers a competitive compensation package, including:
- Hourly rate ranges: $22.39 - $28.29
- Comprehensive benefits package, including healthcare, paid time off, and other benefits
- Opportunities for professional development and education
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity:
careerzynith is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to creating a diverse and inclusive work environment that fosters growth, learning, and well-being. Apply for this job