Experienced Customer Service Specialist – Remote Opportunity with careerzynith

At careerzynith, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Service Specialist, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

Job Highlights:

* Immediate openings available

• Remote work opportunity
• Competitive salary
• Opportunity to work with a dynamic and growing company like careerzynith
• Collaborative team environment
• Professional development and growth opportunities

About careerzynith:

careerzynith is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our mission is to empower our clients and associates to achieve their full potential. We're passionate about creating a work environment that's inclusive, supportive, and fosters growth. Our RACE values – Results Matter, Approachable, Care, and Emergency – guide our actions and decisions, ensuring we always put our clients and associates first.

Job Summary:

As a Customer Service Specialist, you'll be responsible for providing exceptional customer service to our clients via phone, email, and other communication channels. You'll be the face of careerzynith, and your primary goal will be to resolve customer inquiries, address concerns, and provide solutions that exceed expectations. If you're a customer-centric individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Primary Duties:

* Answer soft-phone (VOIP) customer calls and respond to customer inquiries in a timely and professional manner

• Data entry into the SAP system while interacting with customers over the phone
• Research account details as needed to achieve first-call resolution
• Data entry into additional supporting work systems as needed while interacting with customers on the phone
• Clerical data entry into various business unit software for job requests, status checks, and updates
• Outbound softphone calls to interact with customers while inputting data into various business unit software system
• Respond to customer inquiries and resolve problems relating to products and services provided by careerzynith
• Input pertinent information regarding customers and customer problem resolution into a software management system

Requirements:

* High School Diploma or equivalent

• 2 years of related call center and/or customer service experience
• Ability to pass customer service assessment testing
• Strong interpersonal skills and ability to work well in a team environment
• Ability to use a personal computer with MS Office Suite and other applications
• Demonstrates good communication skills with the ability to analyze the needs of each customer and express knowledge in a clear and professional manner
• Ability to adapt to changing situations and conditions
• Excellent organizational skills and ability to handle multiple tasks
• Ability to provide inbound residential customer service while on a softphone and input data into business required customer relationship management software
• Ability to answer a high volume of calls and/or emails daily
• Time-management skills

Preferred Qualifications:

* Bi-lingual

• Leadership experience

Working Conditions:

* Long periods of sitting at a workstation using a computer, multi-line phone system, monitor, and keyboard

• May spend extended periods speaking and listening to customers; must speak clearly
• May work in an open office environment with normal levels of noise
• May exert up to 20 lbs of force occasionally to move objects
• May be allowed to work from home once certain criteria are met

What We Offer:

* Competitive salary

• Opportunity to work with a dynamic and growing company like careerzynith
• Collaborative team environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional growth

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job