Experienced Customer Service Support Specialist – 3 Months Contract at careerzynith

At careerzynith, we're revolutionizing the logistics industry by connecting customers and drivers directly through our cutting-edge technology. Our mission is to provide lightning-fast and convenient delivery and moving services to our customers, whether they're at home, at work, or on the go. We're passionate about empowering local communities, SMEs, and our driver partners, and we're committed to excellence in everything we do. As a Customer Service Support Specialist at careerzynith, you'll be an integral part of our team, providing world-class customer service to our corporate clients, individual customers, and driver partners. You'll be the first point of contact for our customers, and your quick wit, problem-solving skills, and "team first" mentality will be essential to your success. This role offers a unique opportunity to have a measurable impact on your market through the growth of business clients on the careerzynith platform.

About careerzynith

careerzynith is a leading logistics company that's disrupting the industry with our innovative technology and commitment to excellence. We believe in the power of community and are dedicated to making city life easier by providing fast and convenient delivery services. With a global approach, we're building a robust operations team to adapt our product to local networks of businesses and delivery contractors. Our vision is to bring communities closer and make city life easier, and we're looking for talented individuals like you to join our team.

Key Responsibilities

As a Customer Service Support Specialist at careerzynith, your key responsibilities will include:

• Providing world-class customer service to our corporate clients, individual customers, and driver partners via Live Chat channel
• Handling, investigating, and providing solutions to customer inquiries
• Attending to and educating customers on their inquiries to ensure first contact resolution
• Interacting with our Driver Operations & Finance team on a regular basis
• Recording details of inquiries, comments, or complaints
• Providing support to our users and drivers by answering their questions in a proactive, clear, and efficient way using the right methods/tools

What We Seek

We're looking for a dynamic and customer-oriented individual who is:

• Positive and enthusiastic
• Good at written and verbal communication
• Target-driven, self-starter, and able to work in a fast-paced environment
• A problem solver and able to multitask
• Analytical thinker
• Agile and fast learner

What You'll Need

To be successful in this role, you'll need:

• A Bachelor's degree from any major
• Minimum 3 years of experience in customer service/contact center/BPO and handling Live Chat
• Proficient and confident when communicating in English (both verbal and written)
• Experienced in telco, ecommerce, or tech line of business is preferred
• Computer literacy; familiar with Google, spreadsheets, instant messaging
• Willing to work in shifts (early morning, public holiday) and be flexible
• This position is a temporary 3-month contract employment

Additional Information

At careerzynith, we respect your privacy and are committed to protecting your personal data. Please take time to read and understand our Candidate Privacy Notice, which can be found on our website.

Why Join careerzynith?

As a Customer Service Support Specialist at careerzynith, you'll have the opportunity to:

• Work with a dynamic and innovative company that's disrupting the logistics industry
• Provide world-class customer service and make a measurable impact on your market
• Develop your skills and knowledge in a fast-paced and challenging environment
• Be part of a global team that's committed to excellence and customer satisfaction
• Enjoy a competitive compensation package and benefits

How to Apply

If you're a motivated and customer-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note

The recruitment process will be carried out in English, and only shortlisted candidates will be notified. Apply for this job