Experienced Customer Service Team Manager – Arabic & English Fluency in Jordan

Are you a seasoned leader with a passion for delivering world-class customer service? Do you have a talent for coaching and developing high-performing teams? If so, we invite you to join careerzynith as an Experienced Customer Service Team Manager, where you'll have the opportunity to make a meaningful impact on our customers' experiences. As a Customer Service Team Manager at careerzynith, you'll be part of a dynamic team that's dedicated to providing exceptional service to our customers. We're looking for a leader who can inspire and motivate their team to deliver outstanding results, while also driving process improvements and ensuring compliance with our high standards.

About careerzynith

careerzynith is a leading company that's committed to innovation and customer satisfaction. Our mission is to provide our customers with the best possible experience, and we're looking for talented individuals like you to help us achieve this goal. With a strong focus on teamwork, collaboration, and continuous learning, we offer a supportive and inclusive work environment that's perfect for professionals who are passionate about delivering exceptional service.

Key Responsibilities

As a Customer Service Team Manager at careerzynith, you'll be responsible for leading a team of 20-25 Customer Service Associates (CSAs) in Jordan. Your key responsibilities will include:

• Managing day-to-day operations, including work prioritization and delivery based on business needs
• Holding regular 1-1 meetings with CSAs to discuss performance, goals, and development opportunities
• Ensuring high-quality delivery under aggressive deadlines, while also tracking weekly/monthly metrics and process reviews with stakeholders across time zones
• Initiating and leading process improvement projects, presenting solution proposals, and implementing them to other applicable/in-scope operational areas
• Communicating policies to associates and becoming the primary information source for staff, while also following up to ensure compliance and consistency, and taking corrective action as necessary and documenting the issue and actions taken

Essential Qualifications

To be successful in this role, you'll need to have:

• 5-7 years of overall experience, with 3-4 years of supervisory exposure in managing a team size of 25-30 associates
• Advanced knowledge of Microsoft Excel
• Excellent time management, organizational talent, and presentation skills, with the ability to deal with constant change positively and maintain high motivation
• Demonstrated ability to handle reporting and analysis, as well as adapt well to changing circumstances and strategy
• Strong interpersonal and communication skills, with the ability to effectively and efficiently complete difficult goals or assignments

Preferred Qualifications

While not required, we're looking for candidates who have:

• A graduate degree
• Project management experience and knowledge of Six Sigma/Lean Processes
• Advanced computer skills using a variety of programs
• 24/7/365 availability, including willingness to work on weekends and outside of the standard work day
• 3+ years of experience in customer service

What We Offer

As a Customer Service Team Manager at careerzynith, you'll enjoy a competitive salary package, as well as a range of benefits and perks that include:

• A dynamic and supportive work environment that's perfect for professionals who are passionate about delivering exceptional service
• Opportunities for career growth and development, including training and mentorship programs
• A comprehensive benefits package that includes health insurance, retirement savings, and paid time off
• A flexible work arrangement that allows you to balance your time between our Remote office and home
• The chance to work with a talented team of professionals who are dedicated to making a meaningful impact on our customers' experiences

How to Apply

If you're a motivated and results-driven leader who is passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience, skills, and qualifications for this role. We can't wait to hear from you!

Equal Opportunity Employer

careerzynith is an equal opportunity employer that's committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for professionals who are passionate about making a meaningful impact on our customers' experiences.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from talented professionals who are interested in joining our team. Apply for this job