Experienced Customer Success Manager – Korea Market Expansion
At careerzynith, we're revolutionizing the Audio AI industry with cutting-edge technology and a passion for innovation. As a Customer Success Manager, you'll play a pivotal role in driving growth and customer satisfaction in the Korea market. If you're a seasoned professional with a proven track record in Customer Success, we want to hear from you.
About careerzynith
careerzynith is a research and product company that's pushing the boundaries of Audio AI. Our technology has already made a significant impact, with millions of individuals using our platform to read articles, voice over their videos, and reclaim voices lost from disability. We're also empowering leading developers and enterprises to create Conversational AI agents for support, sales, and education. In just two years, we've achieved remarkable success, launching our first AI model that crossed the threshold of human-like speech in January 2023. Our rapid growth continued in January 2025, with a $180 million Series C round valuing careerzynith at $3.3 billion. This investment has enabled us to scale our operations and expand our reach, creating new opportunities for talented individuals like you.
How we work
At careerzynith, we're committed to a high-velocity, impact-driven culture that fosters innovation and collaboration. Here are some key aspects of our work environment:
- High-velocity: We prioritize rapid experimentation, lean autonomous teams, and minimal bureaucracy to drive results.
- Impact not job titles: We focus on the impact you have, not your job title. Every task is an opportunity to make a difference.
- AI first: We leverage AI to move faster with higher-quality results, from engineering to growth to operations.
- Excellence everywhere: We strive for excellence in everything we do, matching the quality of our AI models.
- Global team: We value your talent, not your location. Our team is global, and we prioritize diversity and inclusion.
What we offer
As a valued member of our team, you can expect:
- Learning & development: An annual discretionary stipend towards professional development to help you grow and succeed.
- Social travel: An annual discretionary stipend to meet up with colleagues each year, wherever you choose.
- Annual company offsite: We bring the entire company together at a new location every year to foster collaboration and connection.
- Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend to support your productivity.
About the role
As a Customer Success Manager, you'll partner with our CS team to develop a scalable CS playbook and framework that supports the cultural and business needs of our customers in Korea. Your key responsibilities will include:
- Building, maintaining, and owning strong relationships with a book of 50 enterprise clients in Korea.
- Partnering with new clients to drive long-term adoption of multiple products.
- Monitoring customer usage and adoption of our products to identify areas for improvement or revenue expansion.
- Owning expansion and renewal of accounts within your book of business – this is a commercial role.
- Owning your customer success KPIs (NRR/GRR) and contributing to CS OKR goals.
What you bring
To succeed in this role, you'll need:
- 5-7 years of previous experience in Customer Success in a fast-paced, SaaS organization.
- Experience demonstrating and unlocking value for customers in Korea with technical, mission-critical products (such as conversational AI).
- Commercial experience – you'll own renewals and expansion for your book of business, driving towards best-in-class NRR results.
- A strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
- Exceptional communication skills with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
- Strong analytical thinking and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.
- Fluency in Korean and English.
If you're a motivated and results-driven professional with a passion for Customer Success, we encourage you to apply for this exciting opportunity. Join our team at careerzynith and be part of a revolution that's changing the face of Audio AI. Apply for this job