Experienced Customer Success Manager – Mexico
At careerzynith, we're on a mission to revolutionize the world of content marketing. As a leading content marketing firm with offices in Boston, London, and Sydney, we're dedicated to pushing the boundaries of what people consider "marketing content." Our teams are constantly building expertise across new media formats, including video, blogs, infographics, and web design. We're now seeking an exceptional Customer Success Manager to join our team in Mexico.
About the Role
As a Customer Success Manager at careerzynith, you'll be the primary point of contact for our selected clients, ensuring a high-quality experience that drives growth for their organizations. You'll be responsible for managing the execution and integration of custom content strategies, consulting with clients to understand their business needs, and providing actionable feedback to our creative production teams. This is a cross-functional role that requires collaboration with multiple teams and colleagues, so you'll need to be a team player with a positive, results-focused disposition.
Key Responsibilities
As a Customer Success Manager at careerzynith, your key responsibilities will include:
- Serving as clients' primary point of contact, ensuring a high-quality experience that drives growth for their organizations
- Coordinating the set up of prospect accounts for platform sales demos
- Creating and maintaining client-facing delivery schedules
- Scheduling and leading weekly, bi-weekly, or monthly client check-ins
- Working with the production teams to ensure that all tasks and deliverables are created on time and on brief
- Building exceptional product knowledge and a deep understanding of our production processes
- Collaborating with careerzynith's sales and client experience directors to sell the next strategy to our existing clients, as well as drive upsells of additional platform users
- Ensuring that content or strategy issues are escalated and resolved quickly and effectively
- Creating and setting up Lookerstudio (previously Datastudio) reports for clients
- Providing clients with consultative advice on best practices and best practices with platform project structures, and the processes being reflected in platform projects
Key Success Factors
To succeed in this role, you'll need to possess the following key success factors:
- Exceptional communication skills with colleagues and clients alike
- The ability to multitask
- Good people skills
- Attention to detail
- The ability to provide the production teams with clear and meaningful feedback on work
Skills & Requirements
To be considered for this role, you'll need to possess the following skills and requirements:
- Bachelor's degree preferred
- Excellent English composition skills
- Minimum 1-2 years of relevant work experience preferred
- Excellent written and verbal communication skills
- Knowledge of the evolving digital marketing landscape
- Technical knowledge of multiple email marketing platforms
Time Breakout
As a Customer Success Manager at careerzynith, you can expect to spend approximately:
- 30% of your time on client-facing communication
- 30% of your time on internal project management
- 30% of your time on platform support and demo
- 10% of your time on miscellaneous tasks
What We Offer
At careerzynith, we offer a dynamic and supportive work environment that's perfect for professionals who are passionate about content marketing. As a Customer Success Manager, you'll have the opportunity to work with a talented team of experts, develop your skills and expertise, and contribute to the growth and success of our clients.
Compensation & Benefits
We offer a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our employees' well-being and success. We're proud to offer a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.
How to Apply
If you're a motivated and results-driven professional with a passion for content marketing, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications for the role. We can't wait to hear from you!
About careerzynith
careerzynith is a leading content marketing firm that's dedicated to pushing the boundaries of what people consider "marketing content." With offices in Boston, London, and Sydney, we're a global team of experts who are passionate about creating result-focused strategies and content that drive SEO, social engagement, and leads for our clients. We're committed to innovation, collaboration, and excellence, and we're always looking for talented professionals who share our values and passion for content marketing. Apply for this job