Experienced Customer Support Associate – Mental Health and Wellness Services

Job Highlights:

* Location: Remote (Kissimmee, USA)

• Company: careerzynith
• Industry: Private
• Employment Type: Full-time
• Salary: $28-$35/hour

Job Description:

At careerzynith, we are dedicated to delivering exceptional customer support services to individuals seeking mental health and wellness guidance. As a key member of our customer support team, you will play a vital role in providing compassionate and personalized support to our clients. Our team is passionate about making a positive impact on people's lives, and we are seeking a highly skilled and empathetic Customer Support Associate to join our ranks.

About careerzynith:

careerzynith is a leading provider of innovative healthcare solutions, committed to delivering enhanced, human-centered care for a rapidly changing world. Our mission is to bring our heart to every moment of your health, and we are dedicated to creating a culture of diversity, inclusion, and belonging. We are an equal opportunity employer and welcome applications from individuals with diverse backgrounds and experiences.

Key Responsibilities:

As a Customer Support Associate at careerzynith, you will be responsible for:

• Supporting the delivery and utilization of work-life, employee assistance, and manager resources
• Providing exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
• Conducting thorough assessments to identify customer needs and provide personalized support and resources
• Utilizing internal databases and online resources to identify potential suppliers and assets
• Entering customer data into the appropriate EAP system and maintaining accurate and complete documentation
• Collaborating with internal partners to ensure seamless support and resolve complex issues

Requirements:

To be successful in this role, you will need:

• 1+ years of customer care experience required
• 1+ years of call center experience required
• 1+ years of experience in a social, mental, or human services field providing customer support
• Basic computer skills (Microsoft Office Suite: Word, Excel, Teams, etc.)

Preferred Qualifications:

While not required, the following qualifications would be beneficial:

• Mental health and human services foundation preferred
• Behavioral health experience preferred
• 1+ years of medical care experience preferred
• 1+ years of remote work experience preferred
• Insurance/clinical knowledge preferred

Education:

An Associate's degree or equivalent experience is required for this role.

Work Environment and Company Culture:

As a remote Customer Support Associate at careerzynith, you will have the flexibility to work from the comfort of your own home. Our team is passionate about creating a culture of collaboration, innovation, and continuous learning. We offer a range of benefits, including:

• Competitive salary and hourly rate
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional growth and development

Compensation and Benefits:

careerzynith offers a competitive salary and hourly rate, ranging from $28-$35/hour. In addition to a comprehensive benefits package, we offer opportunities for professional growth and development, as well as a range of perks and incentives.

How to Apply:

If you are a motivated and compassionate individual with a passion for customer support, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team of dedicated professionals who are making a positive impact on people's lives. Apply for this job