Experienced Customer Support Representative – Fedex Ground Services
At careerzynith, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional service. As a key player in the logistics industry, we're seeking a highly motivated and customer-centric individual to join our team as an Experienced Customer Support Representative – Fedex Ground Services. This is an exciting opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization.
About careerzynith
careerzynith is a leading provider of innovative logistics solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about creating a culture of excellence, where every interaction is a chance to make a positive impact. We're committed to fostering a collaborative and inclusive environment that encourages growth, learning, and innovation.
Job Summary
As an Experienced Customer Support Representative – Fedex Ground Services, you will be responsible for providing top-notch support to our customers, addressing their inquiries, and resolving issues related to customs clearance, freight services, and other logistics-related matters. You will be the face of careerzynith, ensuring that every customer interaction is a positive and memorable experience.
Key Responsibilities
* Respond to inbound customer calls from Canada and the US, addressing their concerns and providing solutions related to customs clearance, freight services, and other logistics-related matters.
- Investigate and resolve customer inquiries regarding FTNC clearances for FXG shipments into Canada, providing accurate and timely information.
- Process Mastercard payments from customers, ensuring that payments are approved and not declined.
- Log payments accurately against the receipt in the FTNC accounting system.
- Liaise with customers directly in the event of payment processing issues, such as incorrect card numbers, expired dates, or declined payments.
- Examine and respond to customer inquiries related to credit payments received and liaise with the FTN Record Receivable Office to resolve issues.
- Assist the billing department in preparing credit notes for FTNC solicitations in question resolution.
- Provide support to FedEx Express Customer Support Agents on inquiries related to FXG shipments in customs clearance delay or FTNC freedom receipt that the client has received in mail.
- Sort and relate Low Value Shipment (LVS) Archive for the purpose of mailing.
- Answer questions from other OPCOs.
- Prepare FTNC solicitations to ship to clients, as required.
- Perform other duties as allocated by the Manager.
Qualifications
* Bachelor's Degree in a relevant field (e.g., Business Administration, Logistics, or Communications).
- Excellent communication and interpersonal skills, both written and verbal, in French and English.
- Strong customer service skills, with the ability to connect with a large number of customers and representatives.
- Working knowledge of MS Office, Outlook, IBM AS 400 Centralized computer application framework, and office equipment (fax machine/scanners/printers/scanners).
- Secondary School Certificate required.
Preferred Qualifications
* Previous experience in customer service, logistics, or a related field.
- Knowledge of customs clearance procedures and regulations.
- Familiarity with FedEx Ground Services and FTNC clearances.
- Certification in customer service or a related field.
Skills and Competencies
* Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Strong customer service skills, with a focus on delivering exceptional experiences.
- Ability to adapt to changing situations and priorities.
Career Growth Opportunities and Learning Benefits
At careerzynith, we're committed to helping our employees grow and develop their skills. As a Customer Support Representative, you'll have the opportunity to:
- Develop your customer service skills and knowledge of logistics and customs clearance procedures.
- Work with a dynamic team to resolve complex customer issues and improve processes.
- Participate in training and development programs to enhance your skills and knowledge.
- Take on new challenges and responsibilities as you grow and develop in your role.
Work Environment and Company Culture
careerzynith is a remote-friendly organization, offering a flexible and dynamic work environment. Our team is passionate about creating a culture of excellence, where every interaction is a chance to make a positive impact. We're committed to fostering a collaborative and inclusive environment that encourages growth, learning, and innovation.
Compensation, Perks, and Benefits
careerzynith offers a competitive compensation package, including:
- A salary of $25/hour.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Flexible work arrangements, including remote work options.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
- Access to training and development programs.
How to Apply
If you're a motivated and customer-centric individual looking for a challenging and rewarding role, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply for this job