Experienced Customer Technical Support Engineer – Transit Fare Payment Solutions
At careerzynith, we're revolutionizing the way people move around the world. Our innovative fare payment solutions are used by millions of riders in over 250 locations globally, making public transportation more accessible and convenient. As a Customer Technical Support Engineer at careerzynith, you'll play a critical role in ensuring the seamless experience of our customers, from transit agencies to technology partners.
About careerzynith
careerzynith is a leading provider of fare collection platforms that enable riders to buy and present tickets for public transport using their mobile phones, ticket machines, or bank cards. Our Justride platform is the industry standard for mobile ticketing, and we've partnered with top players in the transport space, including Uber, Moovit, and Transit. Our team of innovators from diverse backgrounds is passionate about making a difference in the lives of millions. We operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
The Role
As a Customer Technical Support Engineer at careerzynith, you'll be the primary contact for 1st and 2nd line technical support via phone and email. You'll diagnose and troubleshoot incidents, collaborating with Product and Engineering to ensure timely resolution. Your mission is to deliver exceptional customer satisfaction by applying your technical expertise to investigate and resolve issues quickly and effectively.
Responsibilities
* Act as the primary contact for 1st and 2nd line technical support via phone and email
- Diagnose and troubleshoot incidents, collaborating with Product and Engineering to ensure timely resolution
- Manage incident reports, customer communications, and escalations, ensuring service levels are met
- Resolve technical and non-technical issues in a professional and customer-centric manner
- Investigate platform and hardware issues across our Justride system
- Assist with customer configurations for special events and ticketing programs
- Deliver training to customers via video conferencing and occasional in-person sessions
- Create and maintain internal documentation, FAQs, and technical reference materials
- Build a deep understanding of our products and how they're used in real-world scenarios
- Participate in on-call rotations during critical launches and go-live periods
About You
* Proven experience in a client-facing technical support or engineering role
- Strong technical skills with a methodical, investigative approach to problem solving
- Fluency in French and excellent communication skills in both French and English
- Comfortable working independently and collaboratively in high-pressure environments
- Familiar with support tools and platforms such as Salesforce or Zendesk
- Keen to share knowledge and mentor others
Nice to Have
* Experience with relational databases (SQL)
- Knowledge of frontend, backend, or mobile tech (HTML, CSS, JavaScript, JSON, Swift, Objective C, Kotlin, Java)
- Familiarity with REST APIs and version control systems like Git
- Experience with cloud platforms, especially AWS
- Background in the transit or mobility industry
Some of our benefits
* Remote-first working environment with flexible hours
- Extended health and dental coverage
- Generous annual leave policy plus public holidays
- Access to co-working spaces in major cities
- Learning and development budget
- Annual company retreat and team meetups
- Work from anywhere for up to 3 months per year
Why Join careerzynith?
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Driven by Purpose
– We believe in journeys made simple. The work isn't always easy, but the best things never are.
Encouraged to Accelerate
– careerzynith is going places and our people are in the driving seat. Whether you're taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy
– We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We're already powering journeys - are you ready to join us?
If you're passionate about making a difference in the lives of millions, we encourage you to apply for this exciting opportunity. As a Customer Technical Support Engineer at careerzynith, you'll have the chance to work with a talented team of innovators, develop your technical skills, and make a meaningful impact in the transit industry. Apply for this job