Experienced E-commerce Customer Service Assistant – Accelerate Your Career with careerzynith
As a rapidly expanding sports equipment brand, careerzynith is revolutionizing the way fitness enthusiasts shop for high-quality products. With a strong presence in the UK, EU, and USA, we're on a mission to deliver exceptional customer experiences across our online platforms. If you're a motivated and skilled E-commerce Customer Service Assistant with a passion for Amazon and Shopify, we invite you to join our dynamic team and accelerate your career.
About careerzynith
careerzynith is a fast-growing equipment brand committed to delivering high-quality products to fitness enthusiasts. Our team is dedicated to providing exceptional customer service, and we're looking for a talented E-commerce Customer Service Assistant to support our online operations. With a strong focus on innovation and continuous improvement, we're creating a work environment that's both dynamic and supportive.
Job Overview
As an E-commerce Customer Service Assistant, you'll play a critical role in addressing customer service queries, particularly on Amazon and Shopify. This position requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. With training and SOPs provided, you'll be empowered to handle customer service situations efficiently and effectively.
Key Responsibilities
* Customer Service: Respond to customer service queries, such as order status inquiries, using templated messages via Email, Amazon, Live Chat, and Text Message.
- Customer Communication: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
- Review Management: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
- Other Opportunities: Depending on your level of experience, you'll have the scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms.
Requirements
* Experience: Proven experience with Amazon Seller Central and Shopify platforms.
- Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
- Communication: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus.
- Remote Work: Experience working remotely and managing tasks independently.
Why You'll Love Working with careerzynith
* Growth Opportunity: Join a fast-growing company in the sports equipment industry.
- Skill Development: Enhance your skills in a dynamic and supportive environment.
- Flexibility: Enjoy the flexibility of working remotely with a schedule that suits your needs.
- Innovation: Be part of a team that values creativity and continuous improvement.
- Future Opportunities: As a growing company, there are many opportunities to expand the role and grow with us.
Additional Information
* Project Length: Long-term engagement with a flexible starting period.
- Availability: Must be available between 1 PM - 6 PM GMT (UK).
- Weekends: Not required, however scope for extra hours if desired.
- Speed to Hire: Immediate.
If you have a passion for e-commerce and possess the necessary Amazon and Shopify experience, we'd love to hear from you. Apply now to join careerzynith and contribute to our exciting growth journey.
How to Apply
To apply for this exciting opportunity, please submit your application today. We can't wait to hear from you!
Join Our Team!
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. We look forward to welcoming you to our team! Apply for this job