Experienced Enterprise Customer Success Manager – Scaling Customer Adoption and Retention at careerzynith
At careerzynith, we're revolutionizing the way teams create and share content. Our vision is to make great writing accessible to everyone, and we're looking for a seasoned Enterprise Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a critical role in helping our customers succeed with careerzynith's innovative content creation platform.
About careerzynith
careerzynith is a cutting-edge content creation platform that empowers teams to produce high-quality content at scale. Our platform is designed to make content creation easier, faster, and more collaborative. With careerzynith, teams can create, edit, and publish content in a fraction of the time, while maintaining the highest level of quality and consistency.
Your Role
As an Enterprise Customer Success Manager at careerzynith, you'll be responsible for ensuring the success of our largest and most complex customers. You'll be the single point of contact for these customers, working closely with their teams to understand their needs, develop customized success plans, and drive adoption and retention of our platform.
Key Responsibilities
* Act as the primary point of contact for customers, developing and executing customized success plans to drive adoption and retention of careerzynith's platform
- Develop expertise as an advisor on best practices in content creation at scale, working closely with customers to identify opportunities for improvement and implementing solutions to drive business value
- Project manage programs to drive customer adoption, business value, and renewal of careerzynith's platform, including forecasting, negotiating, and proposal creation
- Own the full customer renewal process, including forecasting, negotiating, and proposal creation, to ensure timely and successful renewals
- Be accountable for Gross and Net Dollar Retention Rate targets for your customers, working closely with the Sales team to identify opportunities for growth and expansion
- Collaborate with Sales to introduce opportunities for revenue growth, cross-sell, and upsell, ensuring a seamless customer experience
- Develop and maintain strong relationships with customers, identifying opportunities to strengthen our partnership and create new advocates across their organization
- Produce and "processify" decks, Looms, and emails to help customers onboard, adopt, and renew usage of careerzynith's platform at scale
- Collect and share insights to help Product identify scalable and unscalable ways to educate and activate the user base on the platform
- Analyze product usage data to provide deeper insights to customer champions, and smarter understanding of customer adoption and value opportunities
Requirements
* 5+ years of experience in a Customer Success role in Enterprise B2B SaaS, with a proven track record of exceeding Gross and Net Dollar Retention Rate targets
- Experience carrying and regularly exceeding GRR and NRR targets, including full ownership of the Renewal process
- Experience in deepening adoption within a team, as well as introducing a product across multiple teams in an organization
- Experience managing and building relationships across multiple stakeholder levels, including C-Level executives
- Experience in the art of Change management, with the ability to motivate, unblock, and overcome barriers to large, transformational change
- Ability to make the complex simple, with excellent communication and presentation skills
- Knowledge of editorial processes or working with Content marketing, Technical writing, or UX teams is a plus
Preferred Qualifications
* Proactive communication skills, both synchronous and asynchronous
- Intrinsically motivated, with a high bar for what you build, write, and ship
- Incredibly curious and an active listener
- Great presenter and leader
- Connection to our mission of great writing for everyone
- Natural affinity to our values of Connect, Challenge, Own
Benefits & Perks
* Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for:
+ Home office setup, cell phone, internet + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options, and 401k
Why Join careerzynith?
* careerzynith is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
- Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- By submitting your application on the application page, you acknowledge and agree to careerzynith's Global Candidate Privacy Notice.
Apply Now
If you're a seasoned Customer Success professional with a passion for helping customers succeed, we want to hear from you! Apply now to join our team and be a part of careerzynith's mission to make great writing accessible to everyone. Apply for this job