Experienced Full Stack Customer Care Professional – Corporate Card Member
Join careerzynith, a global leader in the financial services industry, as a Hybrid Customer Care Pro- Corporate Card Member! At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Hybrid Customer Care Pro- Corporate Card Member, you'll play a vital role in driving customer satisfaction and loyalty by providing top-notch support to our Corporate and Small Business Card Members. If you're a customer service enthusiast with a passion for building strong relationships and delivering world-class service, we want to hear from you!
About careerzynith
careerzynith is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. Our company values are built around the principles of integrity, teamwork, and customer obsession. We're committed to creating a workplace culture that's inclusive, diverse, and supportive of our colleagues' personal and professional growth. As a Hybrid Customer Care Pro- Corporate Card Member, you'll become part of a global community of colleagues who share our passion for delivering exceptional customer experiences.
What You'll Do
As a Hybrid Customer Care Pro- Corporate Card Member, your primary responsibilities will include:
- Providing exceptional customer service to Corporate and Small Business Card Members through inbound calls, emails, and chats
- Building strong relationships with customers by actively listening to their needs and concerns, and providing personalized solutions and recommendations
- Delivering high levels of product and service knowledge to clearly communicate American Express Corporate Card services and benefits
- Continuously improving your skills and knowledge to stay up-to-date on industry trends and best practices
- Documenting necessary account information according to established policies and procedures
- Adhering to all Regulatory and Compliance guidelines related to servicing and sales practices
What We're Looking For
To succeed in this role, you'll need:
- A minimum of 2 years of customer service experience, with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
- Proven success in a customer service call center environment, with a track record of delivering high levels of customer satisfaction and loyalty
- Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
- Open availability for scheduling, with a willingness to work flexible hours, including evenings and weekends
- A high school diploma or equivalent, with a bachelor's degree preferred; education benefits available
What We Offer
As a Hybrid Customer Care Pro- Corporate Card Member, you'll enjoy a competitive salary, plus comprehensive benefits, including:
- Competitive base salary: $20.00 to $21.65 hourly + bonus + benefits
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture
Why Join careerzynith?
At careerzynith, we're committed to creating a workplace culture that's inclusive, diverse, and supportive of our colleagues' personal and professional growth. We believe that our colleagues are our greatest asset, and we're dedicated to providing them with the support and resources they need to thrive. As a Hybrid Customer Care Pro- Corporate Card Member, you'll become part of a global community of colleagues who share our passion for delivering exceptional customer experiences.
How to Apply
If you're a customer service enthusiast with a passion for building strong relationships and delivering world-class service, we want to hear from you! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting career with careerzynith! Apply Now
Equal Opportunity Employer
careerzynith is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating a workplace culture that's inclusive, diverse, and supportive of our colleagues' personal and professional growth. Apply for this job